PJoin to apply for the strongTechnical Support Professional /strong role at strongSiemens /strong /pp1 day ago Be among the first 25 applicants /ppJoin to apply for the strongTechnical Support Professional /strong role at strongSiemens /strong /ppGet AI-powered advice on this job and more exclusive features. /ppstrongTransform the everyday with us.br/strongWe are looking for a /ppstrongTransform the everyday with us.br/strongWe are looking for a strongTechnical Support Professional, /strongto be hired with a permanent contract in strongMilano /strongwithin the Software Delivery Support organization in strongSmart Infrastructure Building /strong business unit.brSiemens is a focused technology company, pioneering intelligent solutions that transform the everyday in manufacturing, grids, buildings, and transportation. Our technology addresses real problems that affect the future of humanity.brYou love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity.brstrongYour Challengebr/strongAs Customer Services Professional your mission will be to ensure customer success by delivering responsive, high-quality support for cloud solutions—working closely with multi-functional teams to resolve issues efficiently and continuously improve the user experience.brstrongYour main activities will be:br/strongTechnical Support Issue Resolution:brulliRespond to customer inquiries and support tickets related to cloud services /liliDiagnose and troubleshoot issues with cloud applications and configurations /liliEscalate complex problems to RD teams when neededbr/li /ulCustomer Interaction Relationship Management:brulliCommunicate clearly and empathetically with customers via email, chat, or phone. /liliProvide guidance on using cloud products effectively. /liliFollow up to ensure customer satisfaction and issue resolution.br/li /ulCross-Team Collaboration:brulliWork closely with product, engineering, and operations teams to resolve issues and improve services. /liliShare customer feedback and insights to help shape product development.br/li /ulDocumentation Knowledge Sharing:brulliCreate and maintain internal and external knowledge base articles. /liliContribute to FAQs, user guides, and training materials.br/li /ulContinuous Improvement:brulliParticipate in training to stay updated on cloud offering and support tools / processes.br/li /ulstrongTo be a perfect fit for this role, you would already have:br/strongulliDegree in Computer Science, Information Technology, or related field (or equivalent experience). /lili1–3 years of experience in technical support or customer service, preferably in a cloud environment. /liliFamiliarity with networking, operating systems (Linux/Windows), and basic scripting (PowerShell, Bash, or Python). /liliProficiency with at least AWS as a cloud platform, if possible also one more of the major cloud platforms (Azure or Google Cloud) /liliFamiliarity with cloud services such as virtual machines, storage, networking, and identity management. /liliGood communication and interpersonal skills; Customer-focused attitude /liliAnalytical thinking and problem-solving ability /liliAbility to work independently and multi-functionally /liliPassion to never-stop growing /liliRespect and appreciation of each person’s uniqueness, willingness to co create and share knowledge /liliProficiency in English and Italian /liliEligibility to work in Italybr/li /ulstrongWhat We Offerbr/strongulliFlexibility: trustful environment with an inclusive and flexible way of working driven by results,; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; wi-fi connection reimbursement. /liliWelfare: flexible welfare programs and health insurance extendable to your family; professional and extraprofessional accident insurance; free on-site lunch options. /liliNever stop growing: plenty opportunities for continuous and individual learning journeys /liliAn inclusive team culture where you can be yourselfbr/li /ulTake a look at our welfare programs, please visit: Benefits e Welfare in Siemens Italia - Siemens ITbrstrongJoin us and be yourself. Inclusion is our ambition!br/strongSiemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.brAddress to us your desired working conditions/ environment. Typically, this kind of position is full-time, however please feel free to ask for a more flexible arrangement if that suits better to you.brYour recruiting team is looking forward to getting to know you!brApplications must include a CV in Englishbr#MakeYourImpactbr/ph3Seniority level /h3ullih3Seniority level /h3Associate /li /ulh3Employment type /h3ullih3Employment type /h3Full-time /li /ulh3Job function /h3ullih3Job function /h3Other /lilih3Industries /h3Automation Machinery Manufacturing /li /ulpReferrals increase your chances of interviewing at Siemens by 2x /ph3Sign in to set job alerts for “Technical Support Specialist” roles. /h3h3COLOGNO MONZESE - INTERPELLO ASSUNZIONE A TEMPO PIENO E INDETERMINATO DI N. 1 "FUNZIONARIO DEI SERVIZI TECNICI" – PRESSO L’AREA SERVIZI TECNICI. /h3h33 OPERATORI/TRICI SERVICE DESK (ID-91766) /h3pCarate Brianza, Lombardy, Italy 2 weeks ago /ph3Technical Support Specialist - Capital Markets /h3h3Onboarding Technical Support Representative /h3pWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. /p #J-18808-Ljbffr