PbAbout Us /b /ppSpoki is a Conversational Platform that helps companies build authentic relationships with their customers through WhatsApp and Artificial Intelligence. We believe in the value of genuine connections and provide tools that enable marketing, sales, and customer care teams to communicate in a direct, effective, and personal way. /ppOur culture is built on four key principles: an unwavering passion for what we do, putting customer success first, working as a united and collaborative team, and approaching challenges with an entrepreneurial and results-driven mindset. /ppbr/ppbThe Role /b /ppThe Customer Success Manager will be a strategic partner for our clients, driving platform adoption, retention, and revenue growth. This position requires proven experience in customer success and sales within the SaaS industry. You will work closely with key accounts, identifying expansion opportunities and ensuring clients achieve their business goals through Spoki. /ppbMain Responsibilities /b /pulliManage and develop a portfolio of strategic clients, ensuring high retention and satisfaction /liliGenerate upsell and cross-sell opportunities through consultative selling /liliDevelop and implement success plans aligned with clients’ business objectives /liliAnalyze data and metrics to identify growth opportunities and risk factors /liliCollaborate with the sales team to ensure effective onboarding and smooth transitions /liliProvide strategic consulting on marketing automation and WhatsApp Business strategies /liliAct as the voice of the customer, bringing insights to product and development teams /liliConduct business reviews and present ROI analyses to stakeholders /li /ulpbThe Ideal Candidate /b /pulliProven experience in Customer Success Management within SaaS companies – Required /liliProven sales experience with a strong track record of meeting or exceeding targets – Required /liliStrong goal orientation and focus on measurable results /liliFluent in English (B2–C1) – Required /liliDeep understanding of SaaS metrics (churn, retention, expansion, NRR) /liliExcellent relationship-building and negotiation skills /liliKnowledge of digital marketing and conversational commerce /liliAnalytical mindset with the ability to turn data into actionable strategies /li /ulpbWhat We Offer /b /pulliFull-time permanent contract (CCNL Commercio – Confcommercio) /liliGross annual salary: €28,000 – €35,000, depending on experience /liliCompany laptop /liliMeal vouchers /liliOn-site position in San Vito dei Normanni (Brindisi) in a young and collaborative environment /liliProfessional growth opportunities in an international and rapidly expanding context /liliWork with cutting-edge technologies in conversational AI and WhatsApp Business /li /ulpbSelection Process /b /pulliPreliminary call with Elena, our AI /liliEmail invitation to an initial interview /liliTechnical interview with the relevant team /liliFinal on-site interview with the CEO /li /ulpSpoki is an equal opportunity employer. We encourage applications from all backgrounds and experiences. /p