H2Clienteling Manager - Serravalle /h2strongDescrizione dell'azienda /strongpMcArthurGlen Group, Europes leading owner, developer and manager of designer outlets, was founded in Europe in **** and currently manages 20+ designer outlets in 8 countries.
/pstrongDescrizione del lavoro /strongpAs Clienteling Manager, you will be the first point of contact for high-net-worth individuals (HNWI) and key luxury partners.
Acting as a trusted host and connector, you will deliver a highly personalised hospitality experience while driving loyalty, engagement and commercial growth.
/pulliChampioning an exceptional, personalised guest experience across all touchpoints.
/liliPromoting premium in-centre services such as Personal Shopping, Concierge, Premium Parking, Guest Lounge and Shopping Services.
/liliDriving guest spend, retention and loyalty through in-person engagement and thoughtful follow-up.
/liliLeading and supporting the Personal Shoppers team, setting the standard for luxury service delivery.
/liliBuilding rich, detailed HNWI guest profiles to unlock tailored experiences and commercial opportunities.
/liliManaging the end-to-end client gifting journey, from concept to delivery.
/liliMaintaining a visible floor presence to coach, inspire and identify opportunities for service excellence.
/liliHandling complex guest requests and resolving issues with confidence, discretion and care.
/liliPlanning and delivering exclusive Guest Lounge events and activations in collaboration with internal teams.
/liliAnalysing guest feedback and insight to continuously refine service standards and SOPs.
/li /ulstrongQualifiche /strongulliAt least 5 years experience in a similar role within luxury hospitality or premium retail.
/liliProven leadership skills with a passion for developing high-performing teams.
/liliA natural ability to connect with both local and international guests, building trust and rapport.
/liliA deep understanding of luxury service expectations and a genuine love for creating memorable moments.
/liliFluency in Italian and English; additional languages are highly valued.
/liliA polished, professional presence with a confident, approachable manner.
/liliThe agility to thrive in a fast-paced environment while managing multiple stakeholders.
/liliStrong IT skills, including Microsoft Office and Outlook.
/li /ulstrongInformazioni aggiuntive /strongpstrongCompetitive Salary Premio: /strongEnjoy a competitive salary with a performance bonus of up to 25%br /strongWellbeing Allowance: /strongClaim towards yoga, gym equipment, or any activity that promotes your wellbeing.br /strongVolunteering Days: /strongBenefit from 2 paid volunteering days per year.br /strongExclusive Discounts: /strongAccess special discounts at our Designer Outlets.br /strongFlexible Working: /strongHybrid working options where possible to accommodate your needs.br /strongInternational Exposure: /strongWork with colleagues across eight countries within a global organization.br /strongLearning Development: /strongAccess LinkedIn Learning from day one with over 16,000 courses available.
Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities.br /strongValues-Based Culture: /strongThrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.br /strongPositive Work Environment: /strongOver 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.
/ppAt McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way.
We are an inclusive employer and support flexible working wherever possible.
/ppEven if you are not sure you fit all the requirements for a particular role, wed still love to hear from you.
There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.
/ppMcArthurGlen is committed to the equity of all qualified individuals.
In keeping with our dedication, we will take the steps to assure that anyone with disabilities is provided reasonable accommodations.
Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process and/or to receive all other benefits and privileges of employment, please contact /p