What we’re looking for
A Service Delivery Support Administrator to support our field colleagues maintaining accurate records for a fixed term contract of 6 months.
What we offer you
1. The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programs.
2. Fixed term Role -6months - Full-Time
3. A culture that develops its colleagues and promotes from within and many other additional benefits.
The role
4. Respond to client and other incoming inquiries and produce quotations with appropriate pricing; gain approval for Quotes.
5. Set up a ‘Contract’ (Field Service and Repair) or ‘Project’ (Projects) for the agreed scope of work.
6. Prioritise and process documentation/data/information in accordance with local business requirements and agreed deadlines.
7. Deal with queries and build relationships with internal/external clients, as appropriate. Support with commercial and technical documentation Investigation on Credit Notes and post invoicing queries Support Service Delivery from contract signature to delivery PO creation for internal LR supplier or subcontractor Time Entries approval Unassigned costs clearance Cost estimate update (Sales order cost estimate calculator) Be a point of contact for client and Service delivery colleagues and managers Set up of invoicing schedule and/or raise of invoice requests Monitoring & clearance of accrued revenue
What you bring
8. Degree level or equivalent industry experience
9. Strong customer service orientation
10. Responsiveness and pro-activeness
11. PC Literacy; high affinity for working with professional business systems.
12. Good numerical skills with attention to detail.
13. Good command (written and oral) in English using relevant professional terminology.
14. Previous experience in project management support and/or in maritime environment is considered a plus
15. SAP knowledge is considered an advantage
16. Proficiency in Italian is considered an asset
17. Authorization to work in the respective country is preferred
18. Availability to move for shot business travels in Italy and abroad
About us
We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.