Summary About us The Mall Luxury Outlets, now part of Simon Property Group, is a retail brand whose core business is to operate exclusive outlet villages dedicated to luxury brands only. Currently running two luxury outlet villages in Italy, The Mall Sanremo and The Mall Firenze, the brand keeps developing its business in a multichannel and international perspective. The mission of TMLO business is to offer our guests exclusive amazing experiences to best valorize the time they spend in our villages and their shopping. Thanks to the collaboration network we keep developing with all the best players of luxury hospitality in the world, our malls are a destination for millions of high-profile guests coming from overseas as well as from the local area. We work every day driven by a deep passion to offer to our tenants the most exclusive luxury environment and services to best valorize their off-price sales. Job Description - Your opportunity_ The Guest Personal Assistant Intern will provide the Welcome Lounge team with essential support, ensuring a smooth client experience and collaborating in tracking clients visiting The Mall Sanremo. The person will work in a very dynamic context, guaranteeing the best shopping experience for our clients. - How you will contribute_ - You will support the team in welcoming clients at The Mall Sanremo, helping them ensure an excellent customer experience - You will assist with personal shopping requests - You will support with promoting and selling The Mall Luxury Outlets Collection, assisting with story telling around products and tracking sales and inventory - You will contribute to the development of The Mall Luxury Outlets loyalty program, register clients, check points collection and rewards - You will use The Mall Luxury Outlets’ digital tools to help track individual travelers and group visits - You will be part of the Welcome Lounge team, contributing to the smooth operation and enhancement of the service - You will help monitor The Mall Sanremo’s image and report updates to the Marketing team to ensure alignment with brand guidelines. - You will help collect client feedback and assist in preparing reports - Who you are_ - Currently pursuing a university degree in Luxury Hospitality or a related field - Possess strong interpersonal skills and have a passion for customer service - Fluent Italian and English speaker, French will be considered a plus - A team player willing to be part of a larger group with shared goals - A proactive person, with a positive approach - Comfortable using the MS Office Suite - Why work with us?_ This is an excellent opportunity to join The Mall Luxury Outlets adventure in a moment of extraordinary growth, giving a significant personal contribution and becoming part of a thriving team in a Luxury fashion environment that offers endless possibilities to learn and grow. Talent development is a managerial principle at The Mall Luxury Outlets and we are committed to search and grow up new ones. Our common vision promotes resourcefulness and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Job Type Student (Fixed Term) (Trainee) Start Date 2025-07-01 Schedule Full time Organization DESIGN MANAGEMENT S.R.L.