Additional Information\nJob Number\n26042743
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Job Category\nHousekeeping & Laundry
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Location\nCasa Brera a Luxury Collection Hotel Milan, Piazzetta M Bossi No 2, Milan, Milan, Italy, 20121VIEW ON MAP
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Schedule\nFull Time
\nLocated Remotely?\nN\n
Position Type\nNon-Management
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Part of Marriott International, Casa Brera, a Luxury Collection Hotel, Milan is currently recruiting a Housekeeping Supervisor.
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Reporting to Director of Housekeeping, the role will cover Housekeeping tasks.
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- This is full-time position, 5 days a week with 2 days off.
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- The starting date is estimated in April
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\nAbout Us\nLocated near the iconic Teatro alla Scala, Casa Brera, a Luxury Collection Hotel, Milan is an authentic expression of the city’s evocative spirit, intertwined with the rhythm of the Brera neighborhood. The hotel is a gateway to the rich tapestry of Milanese history, art and culture. An interpretation of the city’s timeless elegance, brought to life by celebrated designer, Patricia Urquiola, there are 101 guestrooms and 15 suites, including the refined Milanese Suite.\nFavored by locals and guests, Casa Brera, a Luxury Collection Hotel, Milan, is a must-visit location for worldly epicureans. Presenting a symphony of flavors, regional cuisine is redefined. A rare sky bar and restaurant, Etereo is where a rooftop pool and panoramic views meet exceptional gastronomy. In addition, guests can savor delicious breakfast options and enjoy classic Milanese aperitivo\n
Here, you will find an authentic and modern team that aims at crafting unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.
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The impact you’ll make Every detail adds up to a great experience for our guests, from the minute they enter their room and see that everything is in place for a comfortable and relaxing stay. One that leaves them feeling as refreshed as the clean, crisp linen you’ve made sure is waiting for them each night.
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As a role model for your housekeeping team, you’ll coach, encourage and work alongside them so they can learn from your impeccable standards. It’s about turning guests into loyal customers of a hotel they see as home away from home. All because you’ve taken care of everything.
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Join a newly opened lifestyle luxury hotel\nWorking in a newly opened luxury lifestyle hotel is an incredible opportunity to gain strong expertise in hospitality and a great exposure to Marriott International EMEA leaders. This can remarkably accelerate your career growth within the company and provide you the right tools to be involved in other openings at national and international level. It is indeed a challenging experience but surely a rewarding one!
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What You’ll Do
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- Co-ordinate housekeeping activity, planning and distributing room-cleaning assignments with the outsourcing company.
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- Inspect guest rooms and public areas after they’ve been cleaned, to ensure the highest standards are being met.
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- Identify and report any maintenance issues and missing or damaged property liaising with Engineering and Security
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- Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
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- Assist Housekeeping management in managing daily activities, especially laundry activities.
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- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
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- Document and resolve issues with discrepant rooms with the Front Desk.
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- Complete required paperwork.
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- Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
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- Follow all company and safety and security policies and procedures.
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- Support team to reach common goals.
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- Comply with quality assurance expectations and standards.
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- Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested by the Director of Housekeeping.
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- Follow Standard Operating Procedures and company guidelines.
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\nWhat you’ll need:\n
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- A warm, people-oriented demeanor and a team-first attitude
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- Positive outlook and outgoing personality
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- Flexibility, problem-solving skills and multi-tasking ability
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- Great storytelling skills in English and at least intermediate Italian (both writing and speaking)
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- Previous Housekeeping supervisory experience is a big plus
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- Ideally, technical knowledge of Opera
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\nWhat We Offer
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- A unique oppor