Emerging Travel Group (ETG) is a travel-tech company with 12 years of experience, operating in 24 countries and offering services in 220 countries worldwide.
We are seeking an experienced API Optimization Manager for the Middle East to join our international B2B brand, RateHawk. The role involves developing our business and enhancing the travel industry through innovative solutions.
RateHawk is an advanced B2B hotel booking engine developed by ETG, dedicated to enriching travel experiences globally with cutting-edge technology and excellent service.
Main responsibilities :
* Monitor and improve commercial and technical metrics for partners, including KPIs such as bans, search & booking timeouts, mapping assessment, and error rates.
* Analyze metrics to identify improvement areas and provide actionable insights and recommendations.
* Report issues to relevant internal teams and ensure effective communication for prompt resolution.
* Support feature development and scaling for quick client implementation.
* Collaborate with commercial teams to meet client KPIs and improve top client performance.
* Identify and resolve technical gaps in client integrations to enhance API usage.
Requirements :
* At least 1 year of experience in API optimization, analyzing technical performance, error rates, traffic, and look-to-book ratios.
* Experience managing onboarding of API-connected clients, acting as the primary contact for API inquiries.
* Fluent in English; additional languages are a plus.
* Strong analytical skills with a data-driven approach.
* Proactive, ambitious, team-oriented, and adaptable to fast-changing environments.
* Ability to operate across diverse cultural contexts reflecting ETG’s global presence.
What we offer :
* Flexible schedules and remote work options.
* A supportive, growth-oriented team.
* Training programs for soft skills and leadership development.
* Support for external training and conferences.
* English language courses and speaking clubs.
* Discounts on hotels and travel services.
* MyTime Day Off — an additional day off with pay.
Why work with us :
Our motto is "be your own CEO" — lead your projects, find solutions, and succeed. We believe in enjoying the process and loving what you do.
We aim to make our products industry leaders by raising brand awareness, attracting new clients, and innovating continuously.
Our team is brave, creative, and friendly. We collaborate across departments to promote all our products, including hotels, flights, and transfers, both B2B and B2C, domestically and internationally.
At ETG, there are no strict rules or taboos: learn, grow, experiment, and invent new ways to achieve your goals. We support your growth and success.
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