Overview Join to apply for the AI-Driven IT Service & SLA Manager (m / f / n) role at Enovos Luxembourg Department: Energy Business IT | Location: Esch-sur-Alzette | Contract: Permanent Job Requisition N° 19639 Your tasks You design and develop data solutions aligned with business requirements and actively contribute to initiatives, product development and data analysis projects You provide recommendations for data insights and optimal tool selection You coordinate with stakeholders to deliver successful outcomes on internal and external projects You monitor and optimize costs, meet deadlines, ensure data compliance and adhere to governance and security standards You ensure SLA adherence, optimize IT support processes and drive continuous service improvements You configure and enhance AI Assistant workflows to automate recurring IT tasks and improve service efficiency You leverage tools like Tableau or Power BI to analyse service data and enhance IT performance You drive innovation by staying up to date on evolving tools and methodologies and foster a data-driven culture within the organization Your profile You hold a university degree in IT, Computer Science or equivalent You have a solid understanding of IT service management practices (ITIL), including incident and problem management, service request handling, and SLA monitoring You have hands-on experience configuring AI-driven systems or chatbots to automate IT support processes You are skilled in integrating systems using APIs and automation tools to streamline workflows and enhance service delivery You have a strong problem-solving mindset, with the ability to identify inefficiencies, propose innovative solutions, and resolve technical issues effectively You are proficient in data analysis tools like Tableau or Power BI and can turn data into actionable insights to support service improvements You have analytical skills, a talent for dealing with processes and numbers and a keen eye for details You are a team player with excellent interpersonal and communication skills You show a high level of engagement and initiative Excellent verbal and written communication skills in English. A good knowledge of French and German will be considered as an advantage. What We Offer The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region A multicultural and international working environment that encourages diversity and inclusion A competitive salary with additional benefits (e.g. pension plan, additional health insurance, meal vouchers, free parking, company restaurant, etc.) A significant stability of employment and the possibility to evolve within the Group Continuous learning and development career path adapted to the needs of each employee Hybrid working mode with the possibility to work from home For external applications, a recent copy of the police record will be requested if you are invited for an interview. Seniority level Seniority level: Entry level Employment type Employment type: Full-time Job function Job function: Other Industries Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at Enovos Luxembourg by 2x Get notified about new Information Technology Services Manager jobs in Lu, Piedmont, Italy. AI Governance & Innovation Expert (m / f / n) J-18808-Ljbffr