ROCCO FORTE HOTELS
THE CARLTON
Milano
BAR SUPERVISOR
Main purpose:
The Bar Supervisor is responsible for overseeing bar operation. As Bar Supervisor you will manage the stock, serving guests, placing stock orders and ensuring product quality.
Reports to: Bar Manager.
Main duties & responsibilities:
• Provide friendly, attentive and timely service to create an exceptional experience for all of our Guests;
• Ensure that policies and procedures are complied with the highest standard of service;
• Ensure smooth running of all bar operations according to Rocco Forte Hotels standards and procedures;
• Comply with H&S national rules;
• Maintain a professional relationship with guests and colleagues;
• Anticipate Guests needs and handle guest complaints;
• Monitor stock levels.
We offer:
• Fixed-term (1 year) contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products “Irene Forte”.
• Staff celebrations.
Competencies required:
• Collaboration: Be able and willing to work as a team within the department and with other departments.
• Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.
• Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.
• Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
• Technical Skills: Demonstrate technical competence and knowledge related to the role.
Other requirements:
• Fluent in Italian and English. French as third language is preferred;
• Sound professional experience in a similar role in luxury hotels and/or bars at international level;
• Certificate as Professional Barman;
• Certificate as Sommelier is preferred;
• Evidence of self-development through specialized courses, conferences/workshops;
• Able to use software for management of F&B – Familiar with Microsoft Office package.
Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196⁄03).