PpAt Amazon, we strive to be the most customer‑centric company in the world. To achieve this, we work every day on tomorrow's issues and are constantly innovating. We need talented people who are passionate about operations, using their strong analytical, communication and long‑term thinking skills to drive change, build an organization, and lead our teams in the supply chain industry. /p pWould you like to be part of the Customer Fulfillment Flex team? CF Flex is an innovative program from Amazon that significantly accelerates the supply chain with our major Vendors or 3PLs (Third Party Logistics), while reducing costs and carbon footprint. We implement Amazon Fulfillment technology and processes directly at our Vendors/3PLs' warehouses to prepare customer orders, which are then shipped through our transportation network with same/next‑day delivery capability. By avoiding deliveries to Amazon Fulfillment Centers and storage needs, the CF Flex program dramatically increases the responsiveness of our Vendors. Each CF Flex site works independently and, like a small warehouse, from receiving stock to shipping orders and inventory management, offers a global view of all the flows in a distribution center. /p pWe are looking for a Cluster Manager for Customer Fulfillment Flex Operations in Northern Italy, Verona/Vicenza area, managing a team of limited size composed of Process/Cluster Assistants based at our Vendors/3PLs' sites. /p pAs a Cluster Manager, you will own the performance of your cluster lead continuous improvement activities in Italy and across Europe. You will represent Amazon to our Vendors and 3PLs, visiting sites on a regular basis, and will also manage the interactions with all Amazon internal stakeholders: WHS, HR, Transportation, SOP, Finance, Retail and many others. /p pThe role is primarily a Monday to Friday day shift role, although some flexibility is required as per business needs. /p h3Benefits /h3 ul liThe chance to join an international team, with the opportunity to partially work remotely. /li liA very dynamic, motivating work environment with very good opportunities for professional growth. /li liYou manage and work closely with stakeholders from all departments such as Finance, Retail, Supply Chain and many more which give you unique insights into the way Amazon works. /li liAn improved work‑life balance, with fixed day shift, no night shift and very limited weekend shifts across the year. /li /ul h3Key job responsibilities /h3 ul liMaintain health and safety standards at all sites and promote a positive health and safety culture within the organization. /li liLead and coach a diverse team of Process/Cluster Assistants at Vendors/3PLs’ sites, in a very fast‑paced, high volume environment, adapting to an ambiguous landscape and frequent changes in priorities. /li liEstablish and maintain a strong professional relationship with Vendors/3PLs’ logistical departments. /li liAct as Supply Chain consultant for Vendors, influencing them to optimize Vendor Flex, Direct Fulfillment and other Amazon fulfillment programs. /li liConduct operations audit process change activities in the managed sites using Lean‑6sigma methods (Gemba Walk, Kaizen etc). /li liBe the operational expert and drive CX onsite, performing in‑depth analysis of complex issues and lead improvement initiatives to achieve error elimination and improve financial metrics. /li liCollaborate on multiple projects in an international context, aligning with teams in other countries to continually raise the bar for our customers explore new opportunities. /li /ul h3Basic Qualifications /h3 ul liDegree‑educated. /li liFluency in spoken and written Italian and English. /li liValid Class B Driver’s License. /li liExperience working with the MS Office suite (Word, Excel, Outlook) in a professional environment. /li liLeadership experience. /li liExperience in problem solving and data analytics. /li liExperience in managing projects delivered on time, on budget and at the expected level of quality. /li liAbility to work with different stakeholders and be able to make decisions based on accurate analysis. /li /ul h3Preferred Qualifications /h3 ul liAbility to speak another European language. /li liExperience with data analysis tools such as Excel, Pivot Tables, SQL, Tableau, etc. /li liComfortable with AI utilization and development. /li liKnowledge of Lean techniques such as Kaizen and/or Six Sigma methodologies. /li liExperience in managing teams remotely in a dynamic environment. /li liAbility to manage conflicting priorities in an ambiguous environment. /li liExperience working with Third Party Logistics providers. /li /ul pAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. /p pAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status. /p /p #J-18808-Ljbffr