Professional field application specialist

Professional Field Application Specialist


Professional Field Application Specialist

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STIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in your ideas and make a difference.

We are looking for a Professional Field Application to join our Group.

This role reports directly to the European Professional Business Manager and works cross-functionally with departments and country teams to drive the growth and success of STIGA’s Professional product range across Europe.

As a core member of the Technical & After-Sales team, you'll play a pivotal role in supporting both sales and after-sales technical activities. Acting as a subject matter expert on our Pro solutions, you'll provide high-impact training, technical support, and field insights—ensuring a seamless experience for Pro Dealers and professional users.

Key Responsibilities:

* Deliver technical support (phone, email, forums) to Pro Dealers and Customers.
* Train internal and external teams – from in-house sales to Pro Dealer networks.
* Coordinate with cross-functional teams at HQ (R&D, Category Management, etc) to resolve issues and build corrective action plans.
* Represent the voice of the customer by collecting and analyzing feedback to drive product and app improvements.
* Ensure clear, continuous communication around product updates, service evolution, and technical best practices.
* Support product demonstrations and training events across Europe.
* Operate in full alignment with STIGA Group’s values, policies, and procedures.

This position requires up to 80% travel within the EU, offering a dynamic, field-focused experience (travel flexibility subject to supervisor approval).

This is a great fit for someone passionate about technical excellence, field engagement, and driving professional-grade customer experiences.

Skills & Qualifications

Experience:

* A minimum of 3 to 5 years’ experience in After Sales for an International company is needed
* Experience in the gardening sector is appreciated
* Connected products understanding and app/fleet management experience is plus

Qualifications:

* Minimum High school accomplished
* Education related to various techniques is needed (mechanics, hydraulics etc.)
* Electronics is preferred
* Products & digital solutions (App) is preferred

Knowledge:

* Knowledge of IT tools is needed
* Knowledge of important factors related to After sales to both Traditional Trade and Mass Market channels is appreciated
* Knowledge and use of Product-information and warranty systems is preferred
* Knowledge of gardening products (consumer and semi-pro) is appreciated

Languages:

* Italian mother tongue
* An additional language is a plus

Mindset & Interpersonal skills

* Willingness in solving problems for people and delivering a best-in-class user experience
* Capability in building strategic, multilevel and teamwork relationship is needed
* Capability in dealing with complexity in a multinational environment is needed
* Energetic, organized and business-driven approach is highly recommended
* Engaged and with structured and strong communication skills
* An affective hands-on approach together with fearless of challenges are appreciated
* Good role-based leadership and decision making are highly appreciated
* Willingness in solving problems for people and delivering a best-in-class user experience.

Curious about our values? Explore them here!

Interested candidates must send their applications with authorization under GDPR (EU Reg. 679/2016). The recruitment process is open to candidates of all genders (D.lgs. 198/2006).


Seniority level

* Seniority level

Associate


Employment type

* Employment type

Full-time


Job function

* Job function

Quality Assurance
* Industries

Manufacturing

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