The Company
Swatch Group is the world leader in the production and marketing of finished watches, synonymous with luxury and consumer products that are at once durable, emotional, and of high quality.The Group’s global presence is strengthened by the continuous opening of new Corporate Stores—points of sale that reflect the values of each individual brand distributed and highlight their unique characteristics.The Swatch Group (Italy) S.p.A. is the Italian subsidiary of the Swiss multinational The Swatch Group Ltd. It employs staff both at its Milan headquarters—where marketing, sales, and service activities are carried out—and in Corporate Stores and Boutiques located throughout the country, in city centers, shopping malls, and airports.
Job Description
Scope of the position: Develop, deliver, and maintain training initiatives that increase brand and product knowledge. The Trainer works closely with the Brand Manager, Retail Manager, Account Manager, and International Sales Trainer to develop a comprehensive training program dedicated to the Retail & Wholesale channels. MAIN ACTIVITIES:
* Manage, organize, and monitor Training activities for Italy, for both the Retail and Wholesale channels, consistently demonstrating a proactive approach and strong team spirit
* Organize, develop, and conduct training seminars, webinars, and both in-store and off-site training sessions, ensuring consistency and alignment with brand strategies received from Headquarters regarding messages, content, and formats
* Coach and motivate the sales network, ensuring continuous collaboration and support in line with market needs
* Develop training tools and materials, constantly ensuring that training processes, tools, and materials are flawless and cutting-edge
* Provide all necessary support in managing local events, incentives, and presentation programs
* Train the Trainer – Organize training for Boutique Managers and Account Managers and deliver ongoing in-store training courses
* Set up a training development and implementation plan outlining all action steps and resource requirements to meet brand sales objectives
* Promote and monitor the use of the e-learning system in Longines boutiques, also providing support for its development
* Organize, develop, and conduct training sessions dedicated to the Longines team. Profile Required professional skills:
* Strong communication and public speaking skills,
* Ability to facilitate group discussions, lead classroom learning sessions, seminars, and workshops
* Ability to motivate, inspire, and generate enthusiasm
* Action- and results-oriented, with a focus on the customer
* Strong organizational and project management skills
* Ability to foster a culture of high standards and excellent quality
* Effectiveness in managing relationships with clients and stakeholders
* Knowledge of the luxury watchmaking industry and understanding of mechanical watchmaking
* Proficiency in multiple languages (English and others)
* Knowledge of modern online training channels and delivery systems (e-learning), with experience in creating online training tools. Languages English (fluent) French (preferred) Job Location: Via Giorgio Washington 70, 20145 Milano, Italy (Lombardia)
Company Address: The Swatch Group (Italia) S.p.A. Via Washington, 70 IT-20146 Milan Italy