Job Posting Title: IT Aftersales Business Analyst
Overview
An exciting opportunity has arisen to contribute to Haier Europe. The company is on a journey to achieve ambitious growth and leadership objectives in the region, and we are seeking someone passionate, proactive, self‑driven, and motivated to join a team of open‑minded individuals. We are looking for someone who embodies the company’s core behaviors, based on our Own It model: Zero Distance, Agility, Entrepreneurship, Ecosystem and Build Trust. A true change agent who acts with integrity, collaborates across boundaries, adapts quickly, takes initiative and keeps users at the center — fostering an open, innovative, and high‑performing environment.
Responsibilities
- Act as the IT Business Analyst for Aftersales, working with the relevant IT Business Partner and business stakeholders.
- Serve as project manager in implementing all agreed changes and improvements in existing and future applications.
- Promote business efficiency analysis and propose digitization projects.
- Coordinate and coach all business stakeholders and liaise with other IT team members to complete all phases of the digital transformation in a timely, cost‑effective, and flawless manner, ensuring continuous operations and best quality outcomes.
- Collect and analyze business requirements; support users in formalizing requirements, addressing solutions, and designing processes from a digital transformation perspective.
- Manage and lead specific tasks or streams within a project: collect requirements, identify phases and elements, monitor task/stream progress, train users, and provide day‑to‑day production operations support.
- Support users in project activities and testing new functionalities and enhancements.
- Interact with other areas of digital transformation to successfully deliver a range of solutions.
- Interact with 3rd parties/suppliers, validate proposed solutions, and monitor activities, planning, costs, and due dates.
Qualific