Canali Job DescriptionCanali has been a paradigm of tailor-made Italian luxury and men’s elegance for more than 85 years. Since 1934, it has been promoting the values of Made in Italy excellence through its artisanal know-how, creating sartorial masterpieces of exceptional wearability and comfort in a perfect balance of elements that blend culture and history with style and taste.Reporting directly to the store manager, you will join the Serravalle team as a Senior Client Advisor/Supervisor.RESPONSIBILITIESAssist clients directly following Canali customer experience standardsClienteling and Customer ServiceGuarantee high-level customer serviceManage customer database and data quality impeccablyCoordinate customer loyalty and contact activitiesOperationsSupervise inventory control and managementEnsure proper maintenance of all equipment and materialsMaintain the store’s impeccable appearance reflecting the brand imageEnsure compliance with proceduresEXPERIENCEAt least 2 years in a similar rolePrevious experience at Serravalle OutletCustomer-centric mindset, teamwork, and digital skillsAttention to detail and organizational abilitiesProficiency in English (additional languages are a plus)Knowledge of sales, operations, and inventory management
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