Our team consists of passionate professionals committed to delivering high-quality software solutions and expert consulting services. We foster a collaborative environment where knowledge-sharing and professional growth are at the heart of everything we do.
The position of the Technical Consultant is a role that covers several areas within the business. This will include the demonstration of the products and developing a training plan for a successful implementation.
Post-sales will include training at all levels, from fundamentals through to project delivery/support. Part of the role will be to work with the salesperson to build a training plan that will complement the individual’s needs.
Training Services Including:
Delivering Autodesk Authorized Training Courses to clients in-house or on-site (remove if not applicable)
Delivering Graitec IP Training Courses to clients in-house or on-site (remove if not applicable)
Preparing and delivering Bespoke Training Courses to clients in-house or on-site
Conducting post-Training Course customer reviews
Assisting with Training administration duties e.g., Customer Evaluations, Courseware, Training Certificates
Working with sales team and customer in developing customer implementation plan and helping customers adopt the new technologies
Implementing (Autodesk IP / Graitec IP / 3rd party software / Solution Line) to customers
Project Management of large implementations from handover to closeout
Run pre-implementation workshops
Working with the sales team to run project closeout meetings
Working with the customer on high level project-based consultancy
Developing supporting documentation including Data Standards & Post implementation documents
Advising clients on issues relating to the choice and use of appropriate software, including specification of appropriate system platforms.
Providing practical demonstrations of the use of BIM software related to client needs
Delivering presentations on BIM software at customer meetings and events
Providing technical assistance to sales staff during the pre-sales stage of client negotiations
Advising clients on technical issues relating to the implementation and use of their design software
On the job project, related consultancy services
Collaborate and work efficiently with sales team to help drive awareness
Help win new business through demonstrations / prospect discussions
Nurture current customers with the aim to ensure brand fidelity and business continuity (through new licenses, renewals, or projects)
Help sales team to run webinars
Ensure accurate data is entered into our Microsoft Dynamics CRM system when dealing on support cases
Active participation and contribution into our global Solution community
Work with your direct manager to help improve processes and documentation
Proven experience with Autodesk Revit (Architecture or Structure).
Strong understanding of BIM processes and workflows.
Background in Architecture, Technical Architecture, or Structural Engineering .
Experience in project-based environments where Revit was used extensively.
Previous experience in training, consulting, or technical support roles
Degree in Architecture, Structural Engineering, Civil Engineering, or a related field .
Interest in staying up-to-date with BIM trends and Autodesk solutions.
A full driving license as this role will require travelling
Excellent interpersonal skills, including face-to-face, telephone and written communication skills
Fluency in Italian and English is mandatory; additional language skills are a plus.
We are looking for talents that will enjoy, live and accelerate our culture and values.
our investments and lead ethically to maximize the company opportunity. To make this culture a reality, we rally our teams around shared cultural attributes we expect the full team to role model in order to realize our mission: · Growth, Agility, Innovation and Responsibility · The way we behave: We value our employees for the individuals they are and the contributions they can bring to our teams by bringing their authentic self at work. GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.
Experts & Talents with strong culture: Our team is made of more than 800 outstanding talents with a strong management team to execute our mission.
Graitec serves more than 200,000 customers worldwide with over 30 offices in 13 countries, enabling us to meet our customer needs around the globe.
A market leader: We are one of the largest AUTODESK Platinum Partners and the only one operating at a worldwide scale with an equal split of business between Europe and North America, enabling Autodesk solutions thanks to our own GRAITEC Software.
Strong products serving the construction & manufacturing industries: Through Autodesk products Add-ons like PowerPack to more complex solutions to enable simulation, fabrication & management of our customers projects, GRAITEC is proud of its 150+ developers innovating each day to accelerate our customers performance.
We are driven to hire the best people, with diverse experiences, and provide them with the resources that empower them to achieve their full potential. This ultimately enables our organization to provide the very best customer experience and solutions that help our customers navigate and implement technologies and services that prepare them for sustainable growth.