Main duties and responsibilities
Verify and refund Tax Free Forms to international travellers
Ensure a satisfactory experience for our customers
Prevent refunding mistakes and fraud
Prepare reports as needed
Observe Global Blue and Merchant’s policies, guidelines and procedures
Main KPIs
Number of refunded transactions
Refunding mistake ratio
Reporting and collaboration
Reporting line: Manager
Mainly cooperates with: Peers at same and other Refund
Quality Assurance
Processing
Refund & Security Manager
Merchants’ staff
Sales organization
Background and Education
Helpful: a commercial background
Helpful: experience in face to face customer contact
Helpful: experience in managing tills
Helpful: airport, retail or front office experience
Helpful: customer service experience
Specific skills and knowledge
Must be fluent in English.
Other helpful languages in order of relevance: Chinese, Russian, Arabic
Must be dedicated to service and customer satisfaction
Must be trustworthy to handle large amounts of cash
Must have a clean criminal record
Must be nimble but thorough