Overview
Customer Engagement Specialist
Permanent contract - Italy
We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry 4.0 and supported by Lectra. Software, equipment, data and services... At Lectra, as a major player in the fashion, automotive and furniture markets, we contribute to the Industry 4.0 revolution with boldness and passion by providing best-in-class technologies. By enabling industrial intelligence solutions, we facilitate the digital transformation of our customers. And we’re always on the lookout for new tech-enthusiasts to join the team! With more than 50 years of experience and a presence in over 100 countries around the world, we are 3000 employees united by passion and driven by innovation. A unique journey awaits you at Lectra, are you ready to craft the future of technology together?
TextileGenesis is a pioneering traceability platform custom built for the textile ecosystem. Our system creates radical transparency from fiber to retail and ensures authenticity & provenance of sustainable textiles against generics. The pioneering system engages all 5 - 6 tiers of the supplier ecosystem to create unprecedented traceability using Fibercoins. TextileGenesis has won major innovation awards and is emerging as market-leader when it comes to full supply chain traceability in the fashion industry.
As we now scale our operations, we are looking for world-class talent to strengthen our regional teams. We are currently expanding our customer engagement team in Italy and are looking for strong customer service specialists who want to be part of the revolution in creating sustainable and traceable supply chains in the fashion and textile industry. We are looking for high achievers who are passionate about working at the intersection of sustainability and technology and are keen on driving change in the fashion textile industry; team players and leaders who stay ahead of the curve when it comes to delivering customer excellence.
You will play a key role in training and on-boarding the suppliers and providing support wherever necessary, ensuring the end-to-end management of the traceability programs with our global brand accounts of Brands and Retailers based in Italy. You will be required to revise and translate documents. You will be required to collaborate closely with global project managers and other project team members. The ability to build strong customer relationships with people from diverse business and cultural backgrounds is a key prerequisite. Strong communication skills & willingness to listen with an open mind will be key to succeed in this role. You would also be collaborating internally with the product team, providing inputs from the users to improve the product.
Responsibilities
* Train and onboard suppliers; provide ongoing support to ensure end-to-end management of traceability programs.
* Revise and translate documents as required.
* Collaborate closely with global project managers and project teams.
* Build and maintain strong customer relationships across diverse backgrounds.
* Collaborate with the product team to provide user inputs for product improvements.
Qualifications
* 2-3+ years of work experience in textile industry, certification body or sustainability domain; familiar with textile end-to-end supply chain. Good knowledge of sustainable textile materials is a plus, basic knowledge is a must.
* Customer-focused with strong oral and written communication to drive results.
* Ability to take ownership, a can-do attitude, and good problem-solving skills.
* Proficient in data analysis with extensive experience using MS Office tools.
* Ability to handle multiple tasks simultaneously.
* Overseas working or studying experience is a plus but not required.
* Experience with Certification Bodies (GRS/RCS/RWS/OCS, etc.) is a plus.
* Transaction certification or supply chain traceability experience is a plus.
* Fluent in Italian and English; French or Spanish is a plus.
* Job Location: Milan
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