Content Developer, Customer Trust Content ManagementDo you love creating and editing helpful process documents and strategic, customer-facing communications? Are you passionate about developing clear, concise, and straightforward content for internal and external audiences? Do you have a proven track record of delivering high-quality content in a fast-paced environment? If you enjoy driving improvements in content readability, discoverability, and usability, then we'd love to talk to you about joining Amazon's Customer Trust Content Management (CTCM) team as a Content Developer.A day in the lifeAs a Content Developer, you will be responsible for developing standard operating procedure documents for risk and fraud investigators and email communications for Amazon's customers. With the help of our style guide, you will document operational processes and create messaging for a global audience. You are not a copy editor—you are the owner of the investigator and customer experience.You will work with global stakeholders to understand the business priorities and legal requirements that drive the need for high-quality content. It is important that you are self‐motivated to look around corners for ways to improve the reader experience. Amazon is a fast‐paced environment, and you must be committed to partnering with internal and external stakeholders to deliver high-quality content that responds to the rapidly changing seller landscape.In addition to working on content projects, you will also contribute to team-level goals and initiatives. You will be expected to work on content projects, team-level goals, and initiatives, and ad‐hoc tasks simultaneously. You will troubleshoot tool issues impacting content that we support and flag issues to the relevant tech team.About the teamThe CTCM team supports investigators by updating and managing content to support global operations. We use data to make decisions about our content, and we advocate for the investigator and customer experience while balancing advocacy with the need for action. We measure success by having clear and simple content that answers readers' questions before they arise. We are a global team based in the US, UK, Costa Rica, Ireland, and India.Basic Qualifications
Experience in editing, copy‐editing, and proofreadingExperience in overseeing and managing projects and deadlinesExperience using content management systems and content toolsExperience managing content projects of varying complexity, conducting content review and overseeing localizationExperience of content strategy and information architectureDemonstrated success at learning and explaining business processesAbility to solve problems and work without close direction in ambiguous environmentsAbility to troubleshoot and report issues via the appropriate channelsGood judgment and effective communication
Preferred Qualifications
Bachelor's degree in English, Communications, Linguistics, or a related field2+ years of technical writer, editor, or content strategist experienceAttention to detail and organizational skillsExperience with HTML, XML, or DITAExperience with, or exposure to, Customer Trust Operations or business processes for Amazon customers
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-18808-Ljbffr