Posizione
La posizione è aperta all’interno del team di Generali Italia. Il candidato farà parte del team di Quality Management del Global Command Center (GCC), all’interno della divisione GOSP Infrastructure Operation.
Tutte le competenze, le qualifiche e l'esperienza necessarie per un candidato di successo sono elencate nella seguente descrizione.
Responsabilità
* Process analysis, design and reporting:
o Analyze, define, document and deploy process rules, procedures, KPIs (efficacy, efficiency, quality of execution) on IT Service Management processes
o Design and implement reports (KPIs volumes and trends, …) and dashboards (online/offline)
o Build effective presentation decks for GOSP C-level Leadership
* Continuous improvement:
o Analyze and document data and KPIs trends, defining the needed corrective actions, eventually identifying AIOps requirements
o Develop business cases for the identified corrective actions and initiate related projects, as needed
o Define, manage and maintain the improvements’ action plans with all the stakeholders involved, eventually escalating activities to the appropriate leadership levels
o Organize improvements plan review, document action plans status reporting
* Communication management:
o Define and maintain the GCC communication plan, regarding GCC department updates impacting other stakeholders
o Define and deploy internal training and awareness sessions as part of the GCC communication plan or as part of the identified improvement actions involving other stakeholders
Qualifiche richieste
* Proactive, autonomous and driving approach
* Extensive experience in IT Operation Service Management with a large knowledge of related IT Service Management practices, specifically as Incident Coordinator and Problem Owner. xjrgpwk Experience in Major Incident coordination or Crisis management would be a plus
* IT Technical Operation and development background
* Strong attitude to define fact‑based improvements, both on processes and technologies
* Ability to define and implement reports, define and monitor KPIs and identify needed improvements
* Multiyear experience in managing projects
* Fluent in English (B2 minimum required)
* Outstanding communication and presentation skills
* Expert in IT Service Management and Project Management
* Expert in creating reporting and PowerPoint deck for C‑level
* Proficient in data reporting implementation and data analysis tools
* Proficient in productivity and collaboration tools
* Very good knowledge of IT systems and networks architectures and operation
* Available to work remotely with colleagues distributed across Europe
Località
Questa opportunità è disponibile nelle seguenti città: Milano, Mogliano Veneto, Roma.
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