PFor a multinational company specialized in developing and manufacturing medical devices and surgical products we are looking for a Customer Service Representative. /ppThe resource will be responsible for maintaining high level of customers’ satisfaction through the proactive management of back orders for impacted products/customer /ppRetribuzione annua: 28000€ - 34000€ /ph3esperienza /h31 annobrpThe ideal candidate possess: /pulliUniversity degree or equivalent /liliProficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) /liliKnowledge of SAP will is a plus /liliGood level of English /liliExcellent written and verbal communication skills; /lilinterpersonal and teamwork skills; /liliAbility to adapt to new systems and procedures. /li /ulpWe offer a full time fixed term contract until the end of Dcember 2025. /ppWork area: Pratica di Mare (Pomezia) /ppHybrid work position /p pLa ricerca è rivolta ai candidati ambosessi (L.903/77). Ti preghiamo di leggere l'informativa sulla privacy Randstad ( ai sensi dell'art. 13 del Regolamento (UE) 2016/679 sulla protezione dei dati (GDPR). /pbrpThe post holder will: /pullibe accountable for outbound calls to the assigned customers in order to offer alternative products in substitution; /liliManage the replacement offer and the order processing, following guidelines and procedures /liliTrack and report all the interactions with the customers recording on the dedicated system all the orders, changes, cancellations, delivery dates, application of products, and pricing. Responsible for summarizing and analyzing data and reporting of results; /liliCollaborate with the sales force communicating with a scheduled timing results of all interactions with customers. /li /ul