Mercier Consultancy MD is excited to offer positions for Italian Speaking Customer Support Representatives in Sofia. This is a fantastic opportunity for individuals fluent in Italian who are passionate about providing top-notch customer service. As part of our dynamic team' you will support our Italian-speaking clients by addressing their inquiries and ensuring a seamless experience with our products and services. Key Responsibilities - Deliver exceptional customer support to Italian-speaking clients via phone' email' and live chat. - Manage and resolve inquiries related to products and services in a timely manner. - Assist customers with any concerns they might have' ensuring a high level of satisfaction. - Document customer interactions accurately and maintain records for future reference. - Collaborate with other teams to improve customer experience and expedite resolutions. - Stay informed about product updates and developments to provide accurate information to customers. Requirements - Fluency in Italian (written and spoken), English language skills are beneficial. - Previous experience in customer service or a similar role is preferred. - Excellent communication skills with a customer-oriented approach. - Ability to handle multiple inquiries in a fast-paced environment. - Familiarity with using customer support software systems is a plus. - Enthusiastic' proactive' and a quick learner. - Strong attention to detail and problem-solving skills. Benefits - Competitive Monthly Salary - Relocation Package - Fully Paid Training - Health Insurance - And Much More...