PSocial network you want to login/join with: /ph3Help Desk Application Support – Space Operations (ESA), Italia/Emilia-Romagna/Bologna /h3pcol-narrow-left /ph3Location: /h3h3Job Category: /h3pOther /pp- /ph3EU work permit required: /h3pYes /ppcol-narrow-right /ph3Job Reference: /h3p437941480 /ph3Job Views: /h3p1 /ph3Posted: /h3p02.06.2025 /ph3Expiry Date: /h3p17.07.2025 /ppcol-wide /ph3Job Description: /h3h3strongWHO WE ARE /strong /h3pstrongEtinars /strongis a strongvalues-focused company /strong with multi-year experience, specialised in the recruitment of professionals for strongniche markets /strong – managing the full life cycle of strongspecialist and executive-level hires /strong. /ppAt Etinars, we genuinely care about strongwho you are /strong and strongwhat you need /strong. /ppWe place great emphasis on fostering strongrobust, enduring connections /strong built upon strongtrust and transparency /strong. /ppOur approach ensures a strongswift journey /strong, leading you hand in hand towards signing your next strongcareer step /strong. /ph3strongWHAT WE ARE LOOKING FOR /strong /h3pstrongHelp Desk Application Support – Space Operations (ESA) /strongbrstrongLocation: /strong Rome (Hybrid work mode) /ppWe are looking for a strongmotivated and tech-savvy Help Desk Application Support Specialist /strong to provide strong1st and 2nd level support /strong for a critical ESA application supporting over strong15,000 users across multiple missions /strong. /ppYou’ll be part of a dynamic and international team operating in a stronghigh-security, high-impact space environment /strong, delivering support to strongEarth observation /strong, strongsatellite launches /strong, and strongfuture space programs /strong. /ph3strongYOUR TASKS /strong /h3pProvide strongfirst-line technical support /strong via phone, email, or ticketing system /ppAccurately stronglog, categorize, and prioritize tickets /strong /ppstrongTroubleshoot and resolve /strong complex incidents and application issues /ppEscalate to strong2nd/3rd level support /strong in line with strongSLAs /strong /ppHandle strongapplication access /strong, strongconfigurations /strong, and strongroutine updates /strong /ppConduct strongapplication monitoring /strong and strongalarm analysis /strong /ppMaintain and improve strongoperational documentation /strong and strongprocedures /strong /ppParticipate in strongtesting /strong, strongpatching /strong, and strongdeployments /strong /ppDeliver clear and professional communication to ESA end users /ppWork closely with internal teams and external vendors to resolve issues /ppApply strongITIL best practices /strong in strongincident, request /strong, and strongchange management /strong /ppContribute to stronguser training /strong, documentation, and knowledge sharing /ph3strongYOUR SKILLS AND EXPERIENCE /strong /h3pstrongTechnical Skills: /strong /ppGood knowledge of strongticketing systems /strong (Remedy, ServiceNow, OTRS, KIX) /ppFamiliarity with the strongITIL framework /strong /ppComfortable with strongMicrosoft Office /strong, strongOutlook /strong, and basic systems admin /ppUnderstanding of strongXML /strong, strongSFTP /strong, and strongEclipse /strong is a plus /ppExcellent strongtroubleshooting /strong skills, especially under pressure /ppTechnical certifications are a strongstrong asset /strong /ppstrongKnowledge and Experience: /strong /ppstrong1–2 years of experience /strong in stronghelp desk or application support roles /strong /ppstrongPersonal Skills: /strong /ppstrongFluent English /strong (written and spoken – strongB2 minimum /strong) /ppStrong strongcustomer service /strong, strongcommunication /strong, and strongstress management /strong skills /ppstrongProblem-solving mindset /strong and practical attitude /ppCapacity to strongmultitask /strong, strongprioritize /strong, and strongwork under pressure /strong /ppAbility to strongadapt /strong and stronglearn quickly /strong in a structured environment /ph3strongEXTRA INFORMATION /strong /h3pstrongWork location: /strong Rome – easily accessible, hybrid mode (2 days on-site, 3 days remote) /ppstrongWork hours: /strong Monday–Friday, shift-based coverage from 08:00 to 18:00 /ppstrongContract type: /strong strongPermanent /strong /ppSupport a critical ESA application with strong7 functional modules /strong, contributing to strongmission planning /strong, strongnon-conformance tracking /strong, and strongsatellite launch operations /strong /ppJoin a strongcollaborative, multiculturaland international team /strong and be part of the strongEuropean space ecosystem /strongbrPlease note that, due to the sensitive nature of the data involved, this position is currently available only to individuals who meet the following criteria: /pulliNon-EU Citizens already based in EU with a valid work permit /liliOnce we receive your CV, we will take time to evaluate it carefully. Should there be a match for this or any other position at Etinars, we will be in touch with you. In case there is no match now don’t worry, we will make sure to keep your CV in consideration for future vacancies! /liliemIn Etinars we are committed to supporting Diversity and Inclusion Community. If you identify as part of it and you meet the minimum criteria for the job, you will be given the opportunity to demonstrate your abilities at an interview. /em /li /ul #J-18808-Ljbffr