PReq ID 78304|Candiolo, Italy,ZF Sachs Italia S.r.l. Società Unipersonale /pAbout the teampWe are seeking a highly qualified Customer Quality Manager to lead the entire Customer Quality area. The selected candidate will be responsible for ensuring customer satisfaction through the maintenance and continuous improvement of quality standards. /ppbrbWhat you can expect as Cutomer Quality Manager: /b /pulliManage and oversee all customer quality-related activities, ensuring compliance with company standards and customer expectations. /liliImplement and maintain APQP (Advanced Product Quality Planning), FMEA (Failure Mode and Effects Analysis), and Control Plan processes. /liliWork closely with customers to identify and resolve quality issues, ensuring effective and timely communication. /liliDevelop and maintain strong, trust-based relationships with customers, serving as the main point of contact for all quality-related matters. /liliPrepare detailed reports and present findings to senior management. /liliCoordinate with other departments to ensure customer requirements are fully met. /liliTrain and lead the customer quality team, promoting a collaborative and quality-focused work environment. /li /ulpbrbYour Profile as Cutomer Quality Manager: /b /pulliDegree in Engineering or a related field. /liliPrevious experience in a similar role, preferably in an industrial setting. /liliGreen Belt Six Sigma certification or higher. /liliIn-depth knowledge of APQP, FMEA, and Control Plans. /liliExcellent leadership and communication skills. /liliStrong interpersonal skills and the ability to build trusted relationships with customers. /liliFluent written and spoken English; knowledge of German is considered a plus. /liliStrong quality orientation and attention to detail.br/li /ulpBe part of our ZF team as Customer Quality Manager and apply now! /ppContact /ppHelena Paul /pp+49 7541 77 969121 /p #J-18808-Ljbffr