Consular and passports officer - le3 - rome

Job Title: Consular and Passports Officer Type: Temporary Location: Rome Department: DFAT - Rome Contract: Temporary, maximum 6 months Full-time: 37.5 hours per week Classification: LE3 Salary: 30,674.00 EUR p/a (gross, including 13th and 14th month salaries) About the Department of Foreign Affairs and Trade (DFAT) The role of the Department of Foreign Affairs and Trade (DFAT) is to advance the interests of Australia and Australians internationally. This involves strengthening Australia’s security, enhancing Australia’s prosperity, delivering an effective and high-quality overseas aid program and helping Australian travellers and Australians overseas. The department provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia’s pursuit of global, regional and bilateral interests. About the Position Under the direction of the Consular Manager, this position delivers consular, passport and notarial services to Australians at the Australian Embassy in Rome. The key responsibilities of the position include, but are not limited to: - Provide a range of consular, passport and notarial services to Australian citizens and permanent residents in Italy and other countries of accreditation (San Marino, Libya and Albania) in accordance with Australian Government guidelines and legislation. - Develop and maintain good working relationships with relevant stakeholders, including local authorities and service providers. - Operate consular and passports related databases and filing systems. - Maintain financial and accountable documents in accordance with regulations. Qualifications/Experience - Language skills: Fluency in written and spoken English and Italian. - Sound interpersonal skills and strong capacity to exercise discretion and maintain confidentiality. - Client service experience and an ability to assist people facing difficult and sensitive situations. - Ability to prioritise workloads and meet time-sensitive deadlines. Selection Criteria In your written statements, you must include succinct, high-level relevant examples that support your claims against the role. The word limit is strictly 250 words per response. B. Strong communication skills in English and Italian, with the ability to communicate empathically and clearly with people from diverse backgrounds both verbally and in writing. D. Ability to work effectively with other team members in a busy processing environment by demonstrating flexibility and initiative. E. Well-developed planning and organisational skills, with the ability to manage multiple tasks and priorities. We are looking for an experienced administrator with English and Italian language skills to join our Consular and Passports team at the Australian Embassy, Rome for a fixed term contract.