Description
BALENCIAGA Italy Retail Manager
We are currently seeking a Italy Retail Manager who will be part of the EMEA region.
Your opportunity
Italy Retail Manager oversees the retail network across Italy (free-standing stores, shop in shop stores and outlets). S/He will be in charge of ensuring the profitability of the network in line with the brand's commercial strategy and guidelines. S/He will be responsible for adhering to the brand's image and DNA and for guaranteeing excellence in terms of the welcome and the service we offer our customers.
How you will contribute
BUSINESS LEADER
1. Understand and constantly monitor local business environment including market trends and competition
2. Maximise sales results and KPIs within the network, in line with the brand's targets
3. Analyse sales data (customers, products, footfall, etc.) and define action plans accordingly
4. Ensure profitability of the network in line with the brand’s strategy
5. Maximize omnichannel business
TALENT LEADER AND DEVELOPER
6. Create and maintain a positive work environment, consistent with brand’s values
7. Interact with Retail Managers, Store Managers, store teams and stakeholders to establish effective and strong relationships
8. Provide management and guidance for Retail Managers and Store Managers on a regular basis
9. Recruit, engage and develop store teams
BUSINESS DEVELOPER
10. Lead and coordinate with the departments involved the new openings, the renovation and refurbishment of stores
11. Define constantly opportunities for growth and execute actions accordingly
12. Liaise with Finance and Leadership Team to identify potential locations (shop in shop, freestanding stores, outlets) for future expansion
PROCESS MANAGER
13. Ensure that all the processes are in compliance with legal, safety, security, sustainability, HR guidelines
14. Ensure the perfect implementation of global retail guidelines and projects related to the back of the house, front of house and customer experience
15. Ensure adherence to the brand image of the stores following the global visual merchandising guidelines
16. Supervise inventories in collaboration with Operations Team and HQs
17. Ensure omnichannel processes are in line with HQ guidelines
BRAND PROMOTER (CLIENTS)
18. Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally
19. Develop client centric mindset and client's loyalty and retention from beginners to VICs
20. Ensure Balenciaga signature and client experience are executed and consistent over time
21. Partner with Marketing & Client Engagement Team to plan clienteling initiatives with specific focus on local clients (in-store events, clienteling campaigns)
Who you are
22. Able to prioritize task execution based on business needs
23. A person with rigor, sense of organization and multi-tasking management
24. A professional with strong problem-solving skills
25. Available, adaptable, with sense of service
26. Able to maintain a positive work environment while respecting brand values and behaviours
27. A person with business acumen
28. A professional with persuasion skills, negotiation skills
29. A person who can speak Italian fluently, French would be considered a plus
Why work with us?
This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.
Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Diversity Commitment
Balenciaga is committed to ensuring that your professional development thrives within the House and the Kering group. We empower leaders to create, build and sustain highly engaged and performant teams. We guide every employee to reach their full potential in a stimulating environment.
Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, religion, culture, disability, class, sexual orientation and more- enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select talent based on competencies and in alignment with our brand values. Setting people up for success is what we live for. It is part of our interview process to discuss with you what success looks like in this role.
Balenciaga will offer an accessible experience for all applicants, including Disabled people. If you require any support or have specific accommodation requirements during the recruitment process, contact us at .Please note that this inbox will only be monitored for accessibility accommodations.
Job Type
Regular
Start Date
2023-10-10
Schedule
Full time
Organization
Balenciaga Retail Italia S.r.I.