DATA4'S MISSION
Qualifiche, competenze e l'esperienza necessaria per questo ruolo sono disponibili nella descrizione completa riportata di seguito.
DATA4 creates Smart & Scalable digital facilities for our customers. Our network of highly connected, resilient and sustainable data center campuses underpins our customers’ digital growth in Europe.
DATA4 Group finances, designs, constructs and operates its own data centers. Delivered through our data center campus model, we provide our customers with secure, scalable and high-performance data hosting solutions.
DATA4 VALUES
To be entrepreneurial – we are teams of doers who make things happen - with autonomy, energy and a sense of responsibility
To always take responsibility – for our impact on the people we work with, the society we are part of, and the environment in which we operate
To constantly be adaptable – our business is designed to adapt, answering not only today’s challenges, but also anticipating what’s coming next.
About The Role
The Operations Contract Manager is responsible for monitoring and managing contractual relationships with OEM (Original Equipment Manufacturer) subcontractors. Working closely with Operations teams, VCM, and the Group Procurement Manager, they coordinate and oversee the performance of critical OEM suppliers.
They also support the Operations Quality Manager in achieving quality objectives related to the technical performance of critical OEMs, in line with DATA4 policies.
The Operations Contract Manager manages performance indicators and contributes to defining the maintenance strategy together with the Operations teams. The Operations Contract Manager reports directly to the OPS Director.
Responsibilities
Implementation of the OEM Maintenance Policy
Implement and roll out the OEM maintenance policy in line with the Group strategy
Coordinate and supervise critical OEM suppliers
Ensure performance execution aligns with Group strategy, in collaboration with Data4 Facility Managers, the VCM team, and the Group Procurement Manager
Support the planning of critical maintenance activities
Monitor technical performance indicators and assess service quality
Coordinate the technical resources required to achieve quality objectives and propose continuous improvement plans, as well as preventive and corrective actions
OEM Quality and Performance Management
Monitor performance indicators and contract execution quality
Prepare annual contract performance reviews with suppliers, in collaboration with the Group Procurement Manager
Participate in the ongoing evaluation of OEMs regarding health and safety at work, in collaboration with the Italy HSE Manager
Application of Certification Policies
Prepare, together with suppliers, the documentation required for mandatory DATA4 certifications (ISAE, PCI-DSS, ISO, etc.)
Cost and Process Optimization
Analyze contract-related budgets and propose optimization actions
Identify cost-reduction opportunities without compromising service quality
Risk Management
Anticipate and manage risks related to suppliers and contractual non-compliance
Ensure continuity of critical services in the event of OEM issues
Define and maintain emergency plans and crisis management processes
Operational Feedback Management
Collect operational feedback by OEM and equipment type
Share operational feedback with the Group Procurement Manager
Cross-Functional Collaboration
Work closely with technical teams
Participate in strategic meetings to ensure alignment between Operations and Construction
Contribute to defining policies on critical equipment obsolescence and critical spare parts management, in collaboration with the Logistics Manager
RESPONSIBILITES IN TERMS OF IMS CERTIFICATIONS
H&S: Respect and enforce health and safety rules.
Environment: Respect and enforce environmental policies. xjrgpwk
Information security: Respect and enforce information security policies
Energy: Respect and enforce the policy of reducing energy consumption.
Requirements
Education and experience
Significant experience in environments where service continuity is critical
Technical skills suitable for managing multiple operational areas
Excellent command of the English language
Technical skills
Knowledge of electrical systems, HVAC, IT networks, physical security, and surveillance
Ability to manage long-term relationships with suppliers and service providers
Ability to coordinate and manage root cause analyses in the event of incidents
Ability to understand customer needs and constraints
Ability to communicate effectively in English
Behavioral skills
Versatility and open-mindedness
Strong and efficient reporting skills
Excellent communication skills with strategic clients
Strong sense of rigor and method
Strong team spirit
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