We are looking for a determined, detail-oriented Night Auditorto join our team at the brand new Hampton by Hilton Venice Isola Nuova.
Position Overview:
You will be the first point of contact for our guests, playing a crucial role in ensuring their stay is pleasant and comfortable. You will be expected to handle check-in and check-out, manage reservations, and provide information about the hotel and the area. This role requires excellent communication skills, a friendly attitude and the ability to work in a fast-paced environment.
Primary Responsibilities:
- Greet guests upon arrival, providing a friendly and professional first impression.
- Manage the check-in and check-out process efficiently and accurately.
- Handle guest questions and requests in person and over the phone.
- Manage reservations, including changes and cancellations, using the hotel's property management system.
- Provide information on hotel services, amenities, and local attractions.
- Respond to guest complaints and concerns in a timely and professional manner.
- Maintain a clean and organized reception area.
- Collaborate with other hotel departments to ensure a seamless guest experience.
- Perform necessary administrative tasks, including billing and cash handling.
- Perform closing, reopening, and squaring the various cash registers
- Ensure the safety of guests during the night
Qualifications
- High school diploma or equivalent; training in hospitality or a related field is a plus.
- Previous experience in a front office or customer service role, preferably in a hotel.
- Strong communication and interpersonal skills.
- Computer proficiency and experience with property management systems (PMS) preferred.
- Ability to work flexible hours, including weekends, holidays and overnight shifts.
- Excellent problem-solving skills and attention to detail.
- Positive attitude and passion for hospitality.
- Good communication skills in Italian and English, other languages are a plus.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and career advancement within a leading hotel brand.
- Supportive and collaborative work environment that values innovation and teamwork.
- Comprehensive training and development programs.
- Opportunities to make a significant impact in a brand new hotel.
- Discounted rates for stays and dining at internationally branded hotels.
Be part of a globally recognized brand in one of the world's most iconic cities. Apply today!
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