Business Process Optimisation Specialist
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The Business Process Optimisation Specialist plays a key role in the Data Governance, Automation & Process Optimization team, reporting into the Head of Data Governance, Automation and Process Optimization. The role focuses on driving end-to-end process excellence across the organisation by identifying inefficiencies, unifying fragmented workflows, and ensuring a centralised, accessible process library. The Specialist will act as a key partner to internal and external stakeholders, will work alongside the Business Process Optimization Manager, challenging the status quo, proposing innovative solutions, and supporting the delivery of defined implementations.
Main accountabilities (non-exhaustive list)
* Support the end-to-end process optimisation strategy for GEB, ensuring alignment with business objectives and innovation priorities
* Ensure uniqueness of each process and support the integration of parallel and overlapping processes into one streamlined and efficient approach
* Maintain and govern a centralised process library, ensuring all as‑is and to‑be process maps are up to date, accessible, and version-controlled
* Support the process improvement lifecycle, including as‑is definition, to‑be ideation, implementation prioritisation, and planning
* Collaborate with cross‑functional teams to identify, design, and implement process improvements and automation opportunities
* Translate business needs into actionable system requirements and oversee their implementation in collaboration with IT and development teams
* Ensure compliance with regulatory, security, and data governance standards across all processes
* Coordinate with business and testing teams to ensure all process‑related components are thoroughly validated and meet quality standards in line with GEB expectations
* Facilitate workshops and stakeholder engagements to gather feedback, promote adoption, and drive change management
* Act as a process unifier, proactively identifying and eliminating duplication, overlaps, or inconsistencies across business units
* Challenge existing processes and stakeholder assumptions, promoting a culture of continuous improvement and innovation
The above list is not limitative and may be amended/adapted at any time by the Employer, at its own discretion, in accordance with the business needs.
Requirements
* Proven experience in business process optimisation, ideally within digital platforms or enterprise systems
* Excellent analytical and problem‑solving abilities, with a structured approach to identifying root causes and implementing solutions
* Ability to translate complex business needs into clear technical requirements and vice versa
* Skilled in Agile methodologies, backlog management, and iterative delivery
* Strong interpersonal skills and the ability to build trust with stakeholders at all levels
* Strong communication and facilitation skills, capable of engaging both technical and non‑technical audiences
* Ability to challenge existing norms constructively and drive consensus among diverse stakeholders
* Experience with process mapping tools (e.g. Lucidchart, Visio, or similar)
* High level of autonomy, accountability, and a proactive mindset
* Comfortable working in a fast‑paced, international environment with evolving priorities
* Resilient with strong organisational skills and a high attention to detail
* Team player with a collaborative mindset and openness to challenge and be challenged constructively
* Master’s degree in business, engineering, information systems, or a related field
* Minimum 3 years of experience in business analysis, process improvement, or product ownership roles
* Understanding of employee benefits, reinsurance, client reporting or financial services processes is a plus
* Certification in Lean Six Sigma, BPMN, or similar process improvement methodologies is a plus
* Demonstrated ability to manage internal and external stakeholders under tight deadlines, with a focus on alignment, communication, and delivery
* Familiarity with data governance, compliance, and security best practices
* Willingness to travel occasionally as required by business needs
* Fluent in English, any other language would be considered an asset
This is a permanent and full‑time position, based in Assago (close to Milan, Italy).
Company Profile
GEB is a global Employee Benefits platform that helps Multinational Corporates succeed by protecting and enhancing the physical, emotional & financial wellbeing of their human capital. Driven by customer service, innovation, and operational excellence, GEB is built on an ecosystem of partnerships to support clients on their Environmental, Social & Governance journey. Its presence is truly global (127 countries) and reliable thanks to 136 trusted local Network Partners, who enable the provision of focused expertise and support to 298 Lifecycle Pooling coordinated multinational programmes, 324 other global solutions and 62 Captive programmes, with a premium volume of €1.643 billion (YE 2024 figures).
The GEB Business Service Centre (BSC) in Assago, Italy, is a service company that will be primarily focusing on providing services to our clients and network partners and support the overall division activity.
Seniority level
Associate
Employment type
Full‑time
Job function
General Business
Industries
Insurance
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