Job Title: Global Key Account Service Manager
About the Role:
The role of a Global Key Account Service Manager is to lead our strategic account management and drive customer satisfaction to new heights. This involves serving as the primary point of contact for all service-related interactions with global key accounts, providing customers with a consolidated view of service performance, and overseeing initiatives to enhance satisfaction and service quality.
Main Responsibilities:
* Serve as the primary point of contact for all service-related interactions with global key accounts.
* Provide customers with a consolidated view of service performance and oversee initiatives to enhance satisfaction and service quality.
* Monitor and drive improvements in account service revenues and costs, focusing on monetization of the installed base.
* Develop and maintain relationships with key customers at executive level.
* Lead global customer service projects, such as campaigns and retrofits, coordinating with local teams and ABB contributors.
* Oversee cross-functional initiatives to enhance service offerings and customer satisfaction.
* Conduct regular service meetings at executive level to align on strategy, performance, and improvement actions.
* Address escalations and negotiate customer requests, ensuring alignment with organizational priorities and capabilities.
* Engage with customers and internal teams globally, with up to 30% travel.
Requirements:
This role requires a senior professional with strong experience in E-mobility, B2B high-tech industries, or a similar strategic service environment. The ideal candidate will have a Master's degree, preferably in business administration, engineering, or a related field. They must also have proven experience managing complex customer relationships at both executive and operational levels, demonstrated success in leading large-scale, cross-functional projects, and exceptional analytical and problem-solving abilities.
What We Offer:
As a Global Key Account Service Manager, you will work with the best specialists in their field, in a diverse environment with unparalleled global reach. You will feel inspired by our fast growth and have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience. Diversity, inclusion, and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world.