Job Title: Technical Support Specialist
We are seeking a skilled Technical Support Specialist to join our team. As a key member of our customer support organization, you will be responsible for providing exceptional support and assistance to our customers.
Key Responsibilities
* Diagnose and resolve technical issues by guiding customers through step-by-step solutions utilizing own knowledge and other established processes and tools.
* Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
* Build and maintain strong relationships with customers by providing exceptional service and follow-up.
* Accurately document customer interactions, issues, and resolutions in the company's service management systems adhering to quality compliance standards.
Requirements
* University Degree in Biomedical, Telecommunications or IT Engineering
* Minimum of 2 years of experience in a customer support or technical support role, preferably within the diagnostics or healthcare industry.
* Strong IT skills in informatics and automation
* Exceptional communication skills, both verbal and written, with the ability to effectively interact with customers, team members, and other stakeholders, fluent in Italian and English. Additional European languages will be advantageous.
* Ability to travel up to 15% of work time, overnight, within territory or locations
* Participation in a 24/7 rotating shift schedule to ensure continuous support
Benefits
* Opportunity to work with a leading diagnostics company
* Competitive compensation package
* Benefits program including health insurance, retirement plan, and paid time off
* Professional development opportunities