ProductLife Group is looking for a Medical Information Officer- Italian Speaker to join its MI Department. The latter will have the responsibilities as below:
Responsibilities
* Respond to requests for information (medical, pharmaceutical, consumer…) in the 1st line, after demonstrated experience with the support of a Medical Information Pharmacist, according to customer requirements, whatever the media of reception
* Detect cases of vigilance, transfer them to the 2nd line or document them after adequate training and demonstrated experience, with the support of a PIM – as required by the client
* Proceed to the recording of the cases to be handled on paper and/or computer, in English and Italian.
* Restore managed calls in the ad hoc tool
* Under the supervision of a medical information pharmacist, draft written responses to health professionals and forward them to the appropriate person
* Carry out quality control of certain telephone call reports according to the decision tree in force
* Receive, file and acknowledge receipt of documents sent by client laboratories
* Maintain the IT sub-units up to data
* Carry out the reporting of files to the client laboratories, if necessary
* Participate in the telephone permanence (according to the days and hours determined)
* Participate in the drafting of procedures, operating methods and agreements directly related to his/her activity
Profile
* Diploma in Sciences/ Degree/ Master 1 or 2
* Languages : English and Italian (FLUENT)
* Excel / Word
* Similar experience would be preferred