PSocial network you want to login/join with: /ppThis role is a key part of the Field Service Team, ensuring top-quality technical support and customer satisfaction. Your expertise will drive both customer success and the future of Datalogic’s service excellence. /ppbRole Mission /b /ppAs a Field Service Engineer, you will be responsible for installing, maintaining, and repairing a wide range of industrial barcode readers at client sites. You will serve as the primary point of contact for technical support and will play a crucial role in ensuring customer satisfaction through timely and effective service. /ppbKey Responsibilities /b /pullibInstallation and Commissioning: /b Install and commission industrial barcode scanners, ensuring they operate according to customer requirements. /lilibMaintenance and Repairs: /b Perform scheduled maintenance and urgent repairs to minimize downtime of equipment, ensuring all work complies with industry standards and safety regulations. /lilibTechnical Support: /b Provide expert technical support to customers, addressing and resolving issues promptly either on-site or through remote assistance. /lilibCustomer Training: /b Conduct training sessions for clients’ staff to ensure understanding and proper use of equipment. /lilibDocumentation: /b Prepare detailed service reports, maintain accurate records of work performed, and update manuals as necessary. /lilibCustomer Relationship Management: /b Build and maintain strong relationships with clients, gaining an understanding of their business needs and identifying opportunities for service improvement or product upgrades. /lilibFeedback and Reporting: /b Collect customer feedback and report insights to the company to continuously improve service delivery and product development processes. /li /ulpbrbRequirements /b /pp• Education: Degree or Diploma in Electrical/Mechanical/Automotive Engineering or a related field.br• Languages: English: fluent both verbal and written; additional languages are considered a plus.br• Experience: Minimum of 3 years as a service engineer, preferably within the industrial barcode scanners or similar field. /ppbOther Information Specific Skills /b /pulliWillingness to travel up to 80% of the time across EMEA countries, with an average trip duration of 1 week. /liliFlexibility to work outside normal hours as required to meet customer needs and service demands, including holiday season, weekends and nightshift. /liliCommitment to understanding and addressing customer needs, ensuring high-quality service and satisfaction. /liliAbility to prioritize tasks and respond swiftly to critical issues, ensuring minimal downtime and prompt resolution of customer concerns. /liliStrong organizational skills, reliability, and a proactive attitude, demonstrating initiative in managing responsibilities efficiently and effectively. /liliTroubleshooting skills with the ability to diagnose, resolve, and follow up on technical issues to ensure optimal equipment performance. /liliNice to have: resident in Lombardy or East Piedmont /li /ul #J-18808-Ljbffr