Overview
Since 1945, the Brioni style is one of effortless modern elegance. It stems from excellence through in-house sartorial savoir-faire and continuous research in exceptional materials. In addition to its state-of-the-art Bespoke service, the House offers unparalleled, made in Italy, ready-to-wear, leather goods, shoes and accessories, both for formalwear and leisurewear, as well as fragrances.
Founded in Rome and part of the Kering group, Brioni designs and crafts in the spirit of slow luxury, a value for the planet and people that unites the craftsmen and communities behind the House.
We are currently seeking a Customer Service Staff who will report to the Customer Service Manager as part of our dynamic team.
Your opportunity
You will form an integral part of the Customer Service Department within the Integrated Logistics Business Unit, providing exceptional service to stores and internal clients. You will achieve the highest level of customer satisfaction through relationship management in cooperation with diversi departments within our Company. This invigorating role will allow you to provide the clients of our luxury brands with first class customer service
How you will contribute
* Using our internal mainframe systems to manage orders received during sales campaigns, prices and delivery of goods
* Adhering to precision, quality and timing standards to ensure the best quality service
* Providing top-quality customer service by answering to customer inquiries / issues as required
* Communicating and collaborating with internal departments in order to meet customer expectations
* Developing and executing planned activities
* Facilitating the collection of information to monitor business trends and opportunities
Who you are
* An high school graduate (university degree will be a plus)
* A customer service representative with a previous experience at least in customer service or in similar roles (preferably within the fashion / luxury industry)
* An expert user of Microsoft Office (especially Excel) and Stealth (or AS400)
* A professional aware of Luxury Goods International / Luxury Goods Logistics dynamics
* An excellent communicator, able to work well with individuals from all levels of an organisation and suppliers
* A proactive detail-oriented person who is able to prioritise and meet challenging deadlines
* Fluent in Italian and English, both written and spoken (good knowledge of either French or German would be a plus)
Why work with us?
This is a fabulous opportunity to join the Brioni adventure and to actively contribute to the development of the business by becoming part of a thriving House in a global Luxury Group that offers endless possibilities to learn and grow.
Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
Job details
* Job Type: Regular
* Start Date: 2025-07-21
* Schedule: Full time
* Organization: BRIONI S.P.A.
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