Search by ‘Skills’ or ‘Keywords’ or 'Requisition ID’ Search by Location Select how often (in days) to receive an alert: Work with us Title: Business Analyst Requisition ID: 64728 City: Country/Region: CR Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com Position: Business Analyst Location: Costa Rica Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Position Summary The role is responsible for bridging the gap between operational teams and client for all related invoicing activities that requires escalation/close monitoring for proper completion. The ideal candidate will have relevant experience in business processes outsourcing, process optimization and work prioritization. Required Qualifications Foreign languages skills:Advanced English language skills (written, reading, and spoken) Professional qualifications in the fields of order management, supply chain, logistics Advanced Excel skills – Formulas, pivots, charts. Experience in reporting and data analysis. Gather and analyze data from many sources to spot patterns, trends, and insights that can help identifying improvements opportunities. Use data analytics to evaluate processes, identify requirements, and provide data-driven reports to internal leadership. Problem analysis and problem solving. Client orientation. Proactivity: assuming responsibilities, active implication Self-Motivated and directed. Time driven approach with a sense of urgency. Strong written and verbal communication skills. Analytical and process analysis skills. Teamwork focused. Precise and accuracy in style. Synthesis capacity. Professional motivation. Self-confidence and independence in making decisions. Punctuality. " ͏ Key Responsibilities • Monitors key deliverables and provide visibility to internal leadership. • Ensures delivery for all complex process related issues as per the defined support model. • Understands process metrics and linkage of KPI to SLA metrics. • Is responsible for the month closing and quarter closing activities in accordance to the agreed standards. • Identifies areas of improvement and sets action plans; leads projects and initiatives at regional and global level. • Takes ownership and ensure completion of milestones without any extension or time delay. • Supports with reducing invoices backlog and resolves issues/escalations. • Conducting discussion sessions as part of knowledge acquisition and document the same. • Taking ownership and ensure completion of milestones without any extension or time delay. • Communicate complex and at risk situations to direct manager. • Identify process gaps/inefficiencies and recommend improvements. • Ensure Document management rules are adhered to as per policy. • Maintaining complete knowledge of all service tasks and programs through assigned trainer. • Attention to the quality of details is a must, including the ability to clearly document the work done and to manage high volumes of work in a precise manner. • Identify process improvement based on the findings/ data collected from multiple sources as per agreed process. • Providing relevant feedback to the assigned trainer in order to update existing training material. ͏ Required Work Experience: Minimum 24 months of previous work experience. Previous work experience in Services Ourtsourcing, Order Management. Previous work experience in Reporting represents an advantage. Work Environment & Availability This role may require availability during off-hours or weekends in case of critical incidents. Hybrid or remote work flexibility, based on team and business needs. ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Position Summary The role is responsible for bridging the gap between operational teams and client for all related invoicing activities that requires escalation/close monitoring for proper completion. The ideal candidate will have relevant experience in business processes outsourcing, process optimization and work prioritization. Key Responsibilities a) Operations support Monitors key deliverables and provide visibility to internal leadership. Ensures delivery for all complex process related issues as per the defined support model. Understands process metrics and linkage of KPI to SLA metrics; Is responsible for the month closing and quarter closing activities in accordance to the agreed standards. Identifies areas of improvement and sets action plans; leads projects and initiatives at regional and global level. Takes ownership and ensure completion of milestones without any extension or time delay. Supports with reducing invoices backlog and resolves issues/escalations. b) Transactions processing activities Conducting discussion sessions as part of knowledge acquisition and document the same. Taking ownership and ensure completion of milestones without any extension or time delay. c) Escalations Communicate complex and at risk situations to direct manager. d) Control and quality check activities Identify process gaps/inefficiencies and recommend improvements. Ensure Document management rules are adhered to as per policy. Maintaining complete knowledge of all service tasks and programs through assigned trainer. Attention to the quality of details is a must, including the ability to clearly document the work done and to manage high volumes of work in a precise manner. e) Process improvement activities Identify process improvement based on the findings/ data collected from multiple sources as per agreed process. Proving relevant feedback to assigned trainer in order to update existing training material If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity. J-18808-Ljbffr