For a client leader in industrial sector, we are searching for the IT Operations Manager responsible for overseeing the organization's IT infrastructure, management cross-functional IT tasks including systems software, hardware, databases, data and voice networks, data processing operations, and user technology support, and conducing cost/agevolazioni analysis for IT project.Key Responsibilities:Operational Management:
- Oversee daily EIT operations within the assigned country(s) or cluster, ensuring all infrastructure services are running smoothly and efficiently.
- Manage and monitor EIT infrastructure and services to ensure availability and performance.
- Coordinate and lead the local IT teams to deliver consistent and high-quality support.
- Ensure the stability, availability and performance of IT services, acting as a local operational point of contact.
- Oversee hardware, software, database, network (data and voice) and workplace technology environments.Incident and Problem Management:
- Manage and resolve EIT incidents and problems in a timely manner, minimizing downtime and disruption to business operations, leveraging and connecting with global towers and sub-towers.
- Implement and maintain incident and problem management processes in alignment with ITIL best practices.Service Delivery:
- Ensure EIT services are delivered in accordance with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Monitor service delivery performance and implement improvements to enhance service quality and efficiency.
- Act as the operational Service Owner for IT services, ensuring quality, reliability and customer satisfaction.
- Identify and implement continuous improvement measures to enhance operational efficiency and service quality.Project Management:
- Lead and participate in IT projects, ensuring they are completed on time, within scope, and budget, following global defined standards.
- Coordinate with cross-functional teams and stakeholders to ensure successful project delivery.Vendor Management:
- Manage relationships with external vendors and service providers, ensuring they meet their contractual obligations.
- Manage contracts performance and ensure the delivery of quality services.Financial Responsibilities:
- Develop and manage the EIT operational budget for the assigned country(s) or cluster.
- Monitor expenses and ensure adherence to budgetary constraints.
- Conduct financial analysis related to IT operations, identifying cost-saving opportunities and efficiencies.
- Provide financial forecasts and projections for IT projects and operational activities.Compliance and Security:
- Ensure compliance with corporate EIT policies, standards, and regulatory requirements.
- Implement and maintain EIT security measures to protect organizational data and systems.Team Leadership:
- Lead, mentor, and develop the local IT team, fostering a culture of continuous improvement and professional growth.
- Conduct regular performance reviews and provide feedback and coaching to team members.Communication and Collaboration:
- Act as the primary point of contact for IT-related issues within the assigned country(s) or cluster.
- Collaborate with global and regional IT teams to ensure alignment with overall IT strategy and initiatives.Stakeholder Management:
- Act as the primary point of contact for EIT-related issues within the assigned countries or cluster.
- Engage and collaborate with local and regional IT and business stakeholders to ensure alignment with overall EIT strategy and initiatives.
- Coordination of the resources available to support end users and projects.Location: VenetoRifFR