Ph3Description /h3pDo you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow’s problems today? Then we have the opportunity for you! We’re seeking an efficient ICQA Operations Manager to take ownership of our fulfilment centre Inventory Control and Quality Assurance (ICQA). /ppOur fulfilment centres sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfilment centre, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today. /ppThese fulfilment centres are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession. /ph3Key job responsibilities /h3ulliLead and supervise a team of ICQA Area Managers and of hourly Associates (including Team Leads and Data Analyst) assigned to inventory control, quality assurance and problem solve operations within the fulfillment centre /liliPartner with Operations and other Support teams to establish, influence and adhere to policies and procedures /liliEnsure compliance with safety programs and SOX regulations /liliAnalyze inventory defects, problem solve issues or customer defects data to identify corresponding actions plan that improve quality /liliConduct short-term (weekly) and mid-term (month/quarter) labor plans, forecasting capacity needs, staffing plans and schedules /liliSupport in interviewing and training fulfillment center Area Managers /li /ulh3Your Role And Responsibilities In The ICQA Team /h3ulliLead and supervise a team of ICQA Area Managers and of hourly Associates (including Team Leads and Data Analyst) assigned to inventory control, quality assurance and problem solve operations within the fulfillment center /liliPartner with Operations and other Support teams to establish, influence and adhere to policies and procedures /liliEnsure compliance with safety programs and SOX regulations /liliAnalyze inventory defects, problem solve issues or customer defects data to identify corresponding actions plan that improve quality /liliConduct short-term (weekly) and mid-term (month/quarter) labor plans, forecasting capacity needs, staffing plans and schedules /liliSupport in interviewing and training fulfillment center Area Managers /li /ulh3Your role and responsibilities in your FC and within operations /h3ulliGain expertise in key fulfilment centre process paths, as well as exception handling; we’ll need you to ensure that process discipline is adhered to across all shifts and departments /liliEnsure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviours/processes that could impact on inventory integrity /liliCollaborate with all department managers to identify and understand key projects, initiatives and system enhancements /liliWork with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures /liliLiaise with Operations Managers, Senior Operations Managers, and General Managers to aid the communication of all policies related to process discipline /liliSupport in Interviewing and hiring new Managers /li /ulh3A day in the life /h3pYou will lead a department responsible for inventory control, quality assurance and problem solve operations. Your day typically starts with a meeting with the fulfillment centers leadership team, where you'll review previous day performance and address any ongoing issues. Throughout the day, you will review inventory discrepancies and quality performance, analyze data, looking for trends and opportunities for process improvement, collaborating with your own team of Area Managers and hourly Associates, with other partners in FC operations or with central teams that own Catalogue, Procurement, Supply Chain, Process Engineering, Loss Prevention and Program Management. You will spend time on the floor, observing processes and ensuring safety standards are maintained in your area. You'll also dedicate time developing your Area Managers providing feedback, and identifying training needs. You will finish the day knowing you've contributed to maintaining inventory accuracy, resolving quality challenges, and ultimately ensuring customer satisfaction through efficient and accurate fulfillment operations. /ph3About The Team /h3pThe EU ICQA mission is to prevent and remove customer-facing defects with the goal to provide a world class service to our customers, at the lowest possible cost. The Vision of ICQA is to exceed customers’ expectations, both buyers and sellers. We drive defect-free order fulfillment by operating in the most efficient and accurate way through the creation and implementation of quality standards in our FC processes (receive, stow, count, pick, pack ship) up to our sellers and customers. We lead with empathy to create a safer, more productive, higher performing and more diverse work environment. We commit to empower and support our team members to grow and achieve their aspirations. /ph3Compensation Benefits /h3pLocation: ITALY, Colleferro. Salary: EUR 66,700 gross annually. The applicable collective agreement (CCNL) for this role is Logistica, Trasporto Merci e Spedizione. The position is classified at level Quadro or above, depending on the candidate’s skills, competences and experience. Amazon reserves the right to offer a higher salary and/or level depending on the candidate’s skills, competencies, and experience. /ph3Basic Qualifications /h3ulliBachelor’s Degree from an accredited university or equivalent qualification /liliDemonstrated solid proficiency in time management skills, alongside confidence in organising vast amounts of data /liliProven ability to influence, with varying levels of seniority within an organisation /liliYou’re highly dependable and able to manage business functions that can operate 24/7 (including holidays): you manage time efficiently to get the job done /liliA resilient, focused problem solver and self-starter, with the ability to multi-task and prioritize in a complex, occasionally ambiguous environment /liliStrong commitment to employee development, as well as an exceptional level of dedication, motivation and intelligence /liliPrevious supervisory experience in a distribution or manufacturing environment /liliExcellent verbal and written communications skills in the local language and in English /li /ulh3Preferred Qualifications /h3ulliDegree in a science or logistics-based discipline, with a strong bias towards analytics and data would be advantageous /liliStrong understanding of finance and accounting functions, with a grasp of how inventory and accounts relate to each other /liliBackground in a logistics, distribution or similar environment /liliPrevious Inventory Control and Quality Assurance Management experience /liliExperience with Lean and Six Sigma methodologies and techniques /li /ulh3Equal Opportunity Statement /h3pAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates. /ppOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /ppbCompany: /b Amazon Italia Logistica S.R.L. /ppbJob ID: /b A /p /p #J-18808-Ljbffr