Location : Vallefoglia, Italy | Published on : 14 / 12 / 2024 We are a software company specializing in innovative solutions for the insurance market. Our mission is to combine technological excellence with high-level customer service, offering cutting-edge products supported by expert and personalized assistance. Role We are seeking a Customer Care Specialist who will become the reference point for our clients, guiding them in the optimal use of our software products and ensuring an excellent support experience. Main Responsibilities Provide first-level technical assistance to clients on the use of our software Manage support requests through various communication channels Analyze customer needs and propose customized solutions Collaborate with the technical team to resolve complex issues Contribute to the continuous improvement of our services through customer feedback Participate in training sessions for clients Excellent proficiency in PC usage and main IT tools Strong communication skills and ability to manage customer relationships Problem-solving attitude and ability to work independently Customer-oriented mindset and focus on service quality Previous experience in customer support roles In-depth knowledge of the insurance sector and its processes Familiarity with insurance management software Opportunity to join a dynamic and innovative environment with ongoing training in both technological and insurance fields. J-18808-Ljbffr J-18808-Ljbffr