Customer Success Manager Italy (all genders) HRS Group is a Travel Tech company that partners with global Fortune 500 companies to optimize business travel and meetings. We support workspaces, meetings, procurement, booking, payment and expense management with an end-to-end solution. Your mission will be leading global customer meeting & groups programs for our strategic accounts and turning customer trust into customer success. LOCATION This role is based in Milan. Position We’re looking for a Milan-based Customer Success Manager (all genders) to join our team and partner with some of the most well-known corporate clients in the region. In this role, you’ll be responsible for building strong, long-term relationships with key stakeholders, identifying opportunities to optimize their travel programs, and delivering best-in-class solutions tailored to their needs. Challenge Grow the annual revenue from within our high level B2B customer base through a detailed understanding of their strategic business travel requirements and the optimization of our HRS Solutions Develop a trusted advisor relationship with key accounts, stakeholders and executive sponsors across multiple disciplines within your customer base Ensure the timely and successful delivery of HRS solutions according to customer needs and objectives Manage projects of all new customer implementations and oversee the operational running of all accounts on a day-to-day basis Manage and lead negotiations with local accounts and find new ways to support customers' travel processes and increase share of wallet Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics, monitor and analyze customer's usage of our product Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Liaise between the customer and internal teams Work closely with international colleagues to ensure international roll outs of customers Maintain a high level of product portfolio knowledge and the benefits for customers as well as other relevant information such as market trends, strategy, competitors, pricing For this exciting mission you are equipped with Several years consulting or proven account management experience with Enterprise customers, preferably building customer relationships and technical knowledge within B2B industries Very strong analytics, i.e. able to analyze complex data and to draw relevant conclusions. Accustomed to using CRM systems Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level. Strong stakeholder management skills. Experience in delivering client-focused solutions based on customer needs Proven ability to manage multiple projects at a time while paying strict attention to detail Excellent listening, negotiation and presentation skills Excellent verbal and written communications skills Bachelor's Degree in appropriate field of study or equivalent work experience High self-motivation and able to thrive and succeed in a results-driven environment Ability and eagerness to learn everything we do inside-out quickly Critical thinking and problem-solving skills Excellent time and project management skills. You're always looking to improve inefficient processes Keen attention to detail and adherence to deadlines Fluency in Italian and English, spoken and written Perspective Join us to be part of a winning team that fosters growth and excellence. Your journey with us brings personal and professional development in an attractive market. In our entrepreneurial environment of ownership and execution, you'll play a vital role in a greater mission. As a Travel Tech company, we embrace innovation, offer a flat hierarchy, and encourage your ideas. With over 900 diverse team members across the globe, you'll thrive in a dynamic, agile culture. Join the HRS GROUP to access a global network of like-minded "Intrapreneurs," dedicated to revolutionizing the travel industry. Location, mobility, incentive This role is based in Milan office. The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an attractive commission model. Seniority level Mid-Senior level Employment type Full-time Job function Industries: IT Services and IT Consulting, Software Development, and Technology, Information and Internet Referrals increase your chances of interviewing at HRS Group by 2x Webmaster (Wordpress Specialist) - French speaker We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr