Ph3Overview /h3pIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. /ppAs a ServiceNow Principal Engagement Manager, you will be pivotal in leading an Expert Services delivery team that provides a rapid path to success and ongoing value for customers. Principal Engagement Managers are seasoned leaders who build high-performing teams, accelerate time to value, and drive rapid and effective program decision-making. /ph3Responsibilities /h3ulliLead the delivery team throughout the engagement and drive the overall vision and direction. /liliWork with the Sales Account Team, partner, and customer to understand the customer and the engagement, including challenges, partners, issues, and value being delivered. /liliApply expertise from the Now Create methodology and prescriptive guidance to promote the delivery of the engagement, including long-term customer success. /liliBe the single point of contact for the ServiceNow internal organization, customer and partner to foster collaboration, effective decision-making and customer agreement on proposed solutions. /liliEstablish program governance to manage requirements in line with agreed scope, time, schedule, cost and business objectives. /liliProactive development and execution of proven risk assessment, prevention, and mitigation plans, and efficient identification, tracking, and resolution of issues. /liliMentor ServiceNow or Partner team members to achieve the engagement's deliverables and promote the customer's desired results. /liliIdentify gaps between actuals and plan of record, proposing solutions and driving resolutions. /liliWork with the Sales Account Team as the Project/Program implementation expert during sales cycles. /li /ulh3Qualifications /h3ulliExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. /liliExperience with implementing or operating the ServiceNow platform or equivalent Enterprise SaaS vendor technology /lili8+ years of progressive experience as part of a professional services organization or equivalent experience /liliExcellent communication skills /liliProject Management certification in PMI or similar /liliAgile Scrum experience and Scrum Master certification are desirable /liliComfortable leading projects independently /liliGood understanding of technology /liliProven success in driving complex issues through analysis and resolution /liliA growth mindset and willingness to learn new things independently and at pace /liliFluency in Italian and English /liliAbility to travel up to 50% /li /ulh3Additional Information /h3ullibWork Personas /bbr/We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. /lilibEqual Opportunity Employer /bbr/ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. /lilibAccommodations /bbr/We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. /lilibExport Control Regulations /bbr/For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. /liliFrom Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. /li /ul /p #J-18808-Ljbffr