Job Description
* Act as the initial point of contact for IT-related queries.
* Provide prompt assistance in diagnosing and resolving hardware, software, and network issues.
* Manage the reimbursement process for staff and faculty, ensuring compliance with school policies and proper documentation. Assist in maintaining LAN and Wi-Fi networks.
* Troubleshoot network connectivity issues and collaborate with senior IT staff to resolve complex problems.
* Assist in the month-end closing process by preparing accounts payable reconciliations and supporting schedules. Set up workstations, including computers and peripheral devices.
* Install, configure, and update software applications, ensuring they are free of viruses and malware.
* Create and maintain user guides and documentation to help staff troubleshoot common issues.
* Support the implementation of cybersecurity measures.
* Collaborate on IT projects, such as system upgrades, migrations, or the roll out of new applications.
Qualifications
* Diploma in information technology, Computer Science, or related field.
* Up to 1-2 years of experience in an IT support role (fresh graduates with relevant internships or project experience may also apply).
* Strong understanding of computer systems, mobile devices, and other tech products.
* Familiarity with Windows environments, as well as basic understanding of network protocols (TCP/IP, DNS).
* Familiarity with MS365 applications and administrative services.
* Ability to multitask, prioritize, and manage time effectively.
* Excellent problem-solving skills and a strong customer service orientation.
* Effective communication skills, both written and verbal.
Benefits
* A competitive package (base salary and yearly bonus).
* Medical Insurance, integrating Collective Labor Agreement one and extended to the family.
* Ticket Restaurant.
* Annual leave.
* ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
* Learning & development: Opportunity to develop your talent and grow within your property and across the world!
* Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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