Role Summary
This position plays a vital role in ensuring seamless sales to delivery handovers and customer onboarding to SAP Enterprise Cloud Services. The successful candidate will be responsible for contributing to the onboarding/transitioning of customers to SAP ENTERPRISE CLOUD SERVICES, orchestrating overall service/project delivery according to planned scope, budget, and milestones, supporting de-escalations of critical customer situations, and more.
About This Role
We are seeking an experienced Digital Customer Engagement Manager who wants to make a real impact for our project with SAP. As a Digital Customer Engagement Manager, you will focus on
* Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
* Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
* Orchestrating the overall service/project delivery according to planned scope, budget, and milestones
* Supporting in de-escalations of critical customer situations
* Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
* Contributing to customer release and maintenance activities
* Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise
* Executing and supporting problem management and continuous improvement
* Contributing to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
* Supporting in reviewing account status and analysing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
Your Responsibilities
The ideal candidate will have
* Technical expertise in SAP Basis area with minimum of 5 years of experience
* Good understanding & hands-on experience required in HANA database
* Experience in SAP Upgrade & Migration (OS/DB) is mandatory
* Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus
* Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed
* Italian - C2 or Native Level speaker
* English - B2 and above
Why You'll Thrive Here
You'll have the opportunity to work with colleagues across the globe, enjoying a virtual-first work environment that promotes a good work-life integration and real flexibility. Our company values employee recognition and respect, offering comprehensive benefits for all employees. We're invested in your growth, providing learning and career development opportunities at every level to help you find your own unique spark.