We are looking for an experienced Customer Success Manager to join Cleafy\ 's Customer Operations team,supporting financial institutions in our historical and core market. In this role, you will own a strategic portfolio of Italian customers end-to-end to drive product adoption and value realization. You will act as a strategic advisor to your customers, combining strong technical mastery of our product with the ability to translate product usage into clear business impact. While you will work closely with Sales on renewals and expansion, this is not a proxy role: you will be hands-on with the Cleafy platform, close to customer data, and accountable for driving outcomes. Success in this Role Means Customers trust you as their strategic partner for fraud prevention, not a support contact, clearly understanding the value Cleafy delivers and why it matters to their