Dual.Concept S.r.l., a training and employment company of AHK Italien (accredited by M.L.P.S. - ANPAL N. 145/2022), on behalf of a client company, is looking for a Hospitality Operator - German speaking. Since 1948, Costa Cruises represents hospitality and Italian style. From the beginning, they operate with passion to make Guests find the most wonderful places all over the world, offering them the opportunity to explore new countries and to meet different cultures, with respect for their identities. As the only Cruise Company sailing the Italian flag, they are proud of being ambassador of Italian values in the world and of representing Italy along the destinations during all itineraries. Posizione: What to expect: As a Hospitality Operator, you will be the main reference for the information and requests and complaints of our Guests. Main responsibilities: - you are responsible for all the onboard services and departmental procedures (such as luggage handling, lost & found) providing accurate and timely information to Guests and effectively manages complaints providing satisfactory solutions - you assist with embarkation and disembarkation operational tasks assigned to the department (personal ID or passports and landing cards luggage, transfers, port agents, cash deposit, settlement of guest’s payments) to guarantee company standards - you give substantial support to the Hospitality team in dealing with department priorities (such as Lost Luggage handling, Lost & Found, Class & Sub-Class List, 360° Compensation Guidelines) - you use the necessary software to support all work activities (MS Office, SAPI, Oscar) to manage them in an effective and timely manner - you take an active part in a work environment that support a successful safety culture and is a dynamic contributor in following safety policy and procedures - you monitor Guest activities during excursions to ensure compliance with service standard and safety procedures Requisiti: Requirements: The Onboard Information department is looking for a passionate and dedicated individual to join their team! The requirements for this job are: - previous experience of at least 6 months in hotels in similar positions (receptionist, customer service) - secondary School Diploma: - you are comfortable in communicating in English (B2 level), and German B2 level: - you are enthusiastic, a good communicator and you find yourself at ease with public speaking Altre informazioni: Why Costa: Wherever you are from, you are about to find a multicultural team of over 17000 passionate and collaborative people, from over 70 countries, all ready to cooperate with you. We see your career as an exploration of your potential. Embark on your career journey where you explore your talents and skills and see each accomplishment as a beginning for your next experience. As a member of the Costa Crociere Community, you will be empowered with specific training and developmental support to fuel your growth both personally and professionally. We will provide you the necessary arrangements and pay for your travel to and from the port. Meals and accommodation are included onboard, as are the many facilities to enjoy your free time: Gym, Beach, Bar, Internet Point, in addition to perks such as onboard discounts. Diversity, equity, and inclusion: Costa is like a world within a world. Shipboard and shoreside, each of us brings unique insights and perspectives. All of us are valued and respected for who we are. Costa is a global community where everyone belongs. Join Costa’s Information team for a rewarding cruise industry career. Other Information Does this position not match your profile? We invite you to take a look at the other open positions on our portal and to register for our Jobletter service.