Company Description
Avery Dennison is an equal opportunity employer.
Job Description
* We are looking for a Customer Service representative in Italy!
* Please note it's a 6 month contract.
In this very important position, you will :
* Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
* Provide telephone customer service regarding company's services and / or products.
* Investigate and resolve complaints.
* Negotiate customer product / billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.
* Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
* Implement account service strategies.
* Implementation of marketing programs for assigned accounts.
* Support all aspects of service to the customer including, but not limited to : price quotes and quote follow-up, technical and product recommendations and sample department coordination.
* Coordinate with Logistics and Operations on capacity planning and scheduling.
* Champion customer needs and follow up on customer inquiries.
* Provide responsive order management support including order entry, or expediting and shipment information to customers.
* Proactively communicate supply chain issues and provide alternatives.
* Partner with Inside Sales to assist in achieving sales goals.
Qualifications
* What we expect from you! Your Expertise
* A University degree is preferred;
* You have a similar successful experience of at least 2 / 3 years
* You have good computer skills and an experience with ERP systems
* You perform well under pressure and be able to manage a number of key tasks simultaneously;
* You possess a high degree of accuracy, good time-management and you can set up priorities easily
* You are fluent in Italian and English
Additional Information
* Who we are! - Our Story
* AVERY DENNISON IS EVERYWHERE YOU LOOK : _
* We not only embrace changewe drive it.
* We work hard, think ahead, and take brave risks.
* Our culture is innovative and collaborative - where bold ideas turn into action.
* We grow strong talent through stretch opportunities only restricted by your interests.
* We are committed to workplace diversity, both for employees and for the business.
* We are a force for good, imbedded in industries and communities worldwide.
* We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life.
* Avery Dennison is a great place to work for everyone._
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