Job Opportunity in Galliera Veneta, ItalyAPL Network S.R.L. is seeking a Service Manager Infrastructure Assurance IT for a client company in Bologna.The selected candidate will be responsible for:Managing supplier resources to ensure compliance with SLA (Service Level Agreement) and KPI (Key Performance Indicator) contractual obligations.Monitoring the operation of assigned systems, ensuring quality performance by tracking tickets and scheduling maintenance activities.Coordinating and supervising the activities of the internal operational team and external providers delivering services such as Help Desk and various support tasks, especially during faults or incidents.Analyzing and prioritizing issues or needs expressed by the company.Proposing improvements to IT processes and management to achieve operational goals.Producing periodic reports on activities, analyzing improvements, and verifying documentation of systems for Assurance and potential recovery from the Delivery Area repository.Ensuring complete, accurate, and regularly updated documentation of systems and procedures.Having knowledge of physical security systems, including surveillance, access control, and intrusion alarms, in terms of architecture, components, and operation.Familiarity with Acantho platforms such as BMC Helix (for monitoring and ticket management) and Genetec Security Center.The activity is primarily onsite but remote work options are being considered.Working hours: Part-time 50%Contract duration: from April 15 to December 31, 2025.This job posting is open to all genders, ages, and nationalities, in accordance with laws 903/77 and 125/91, and legislative decrees 215/03 and 216/03.
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