Job Overview
A global leader Amazon seeks a Transportation Representative Associate to coordinate shipment operations, manage stakeholder communications, and ensure efficient delivery execution while maintaining service excellence.
Daily Operations
* Monitor real-time tracking IDs for pending deliveries
* Coordinate with stations for shipment rescue operations
* Collect and communicate station feedback to shippers
* Process shipper requests for specific tracking IDs
* Generate and share performance reports
* Handle time-sensitive escalations
Key Responsibilities
* Monitor and enhance delivery performance through active coordination with stations and shippers
* Manage real-time tracking of pending deliveries and implement rescue operations as needed
* Execute standard operational tasks based on shipper requests following established SOPs
* Facilitate clear communication channels between multiple stakeholders
* Generate and distribute regular performance reports
* Handle escalations through appropriate channels
* Identify trends and propose process improvements
* Maintain performance metrics at or above target levels
Basic Qualifications
* Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
* Experience with SQL
Preferred Qualifications
* Previous experience in logistics or transportation
* Background in customer service or stakeholder management
* Experience with shipping/tracking systems
* Knowledge of supply chain operations
* Experience with Excel
Skills & Competencies
* Professional communication
* Stakeholder management
* Problem-solving
* Time management
* Data analysis
* Process improvement
* Multi-tasking
Escalation management
Work Environment
* Fast-paced, dynamic logistics environment
* May require flexible working hours
* Team-oriented atmosphere
Posted: January 9, 2026 (Updated 19 days ago)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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