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Role Overview
We are seeking an Experienced Technical Service Engineer – HL7 Specialist located in Mogliano Veneto, Italy. This role offers the opportunity to impact patient care and support our service team in delivering exceptional after-sales service.
Key Responsibilities
* Support existing customer installations with HL7 standards.
* Ensure all technical support activities comply with the company's Quality System.
* Analyze customer complaints and generate reports on common issues.
* Manage customer claims and coordinate return, replacement, and loan shipments.
* Assist customers in understanding and utilizing our products.
* Report product issues to relevant departments for improvement.
* Inform customers about new product features and benefits.
Required Skills and Experience
* Knowledge of HL7 standards and Italian government specifications.
* Familiarity with Mirth Connect.
* Degree in Electronics, Computer Science, Bioengineering, or related field.
* Experience in a medical device company is preferred.
* Proficiency with Office 365, IT support, and hardware troubleshooting.
* Understanding of Windows OS and networking fundamentals.
* Fluent in English, both spoken and written.
* Strong diagnostic, organizational, and interpersonal skills.
* Excellent communication and teamwork abilities.
What We Offer
* A collaborative team environment.
* Competitive salary package.
* Opportunities for career growth.
Equal Opportunity Statement
Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected characteristic.
Additional Information
* Seniority level : Not Applicable
* Employment type : Full-time
* Job function : Engineering and IT
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Technical Engineer • Mogliano Veneto, Veneto, Italia
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