IT Help Desk Specialist Position Summary
The IT Help Desk Specialist Infrastructure Specialist will be part of the Group IT Team and will play a key role in ensuring the efficiency, security and evolution of the Group’s technological infrastructure. The specialist will be a key business partner to support users across the globe and will also be involved in implementing cybersecurity best practices, contributing to the organization’s digital transformation.
Key Responsibilities System Support and Management
* Provide first and second level technical support to users on Windows environment (client and server);
* Manage and administer Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive);
* Manage Active Directory and security policies;
* Resolve hardware and software issues, ensuring business continuity;
* Handle ticketing and document technical procedures.
Networking and Security
* Assist the team in managing network infrastructure;
* Learn and support the configuration of Fortinet appliances (FortiGate, FortiSwitch);
* Participate in network implementation and optimization projects.
Professional Experience / Qualifications Required Experience / Skills
* Diploma or Degree in Computer Science, or related field;
* Minimum 5 years of experience in IT support or help desk roles;
* Excellent knowledge of Windows 10/11 and Windows Server;
* Good knowledge of Microsoft 365 and Microsoft cloud services;
* Networking skills (TCP/IP, DNS, DHCP, VLAN);
* Good level of technical English (written and spoken).
Preferred Experience
* Microsoft certifications (MD-102, MS-900, AZ-900 or similar);
* Previous experience with network appliances or firewalls;
* Basic knowledge of Fortinet or other networking/security vendors.
Key Competencies
* Curiosity and willingness to learn;
* Proactivity to take initiatives and flexibility to manage multiple priorities;
* Can-do attitude and hands‑on approach;
* Troubleshooting and Problem‑solving;
* Team‑oriented attitude and internal customer focus;
* Passion for technology;
* Confidentiality and integrity.
Work place
Group Headquarters, Milan
If you are interested in this role, please forward an up‑to‑date copy of your CV, authorizing the treatment of your personal data according to Dlgs. 196/03 & art. 13 GDPR 679/16 specifying:
Iama Risorse Umane Milano
Via Merano 16/a
05224260967
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