Your life on board:
As the Assistant Tour Manager on our vessels, you’ll play a key role in overseeing shore excursion operations. You’ll work closely with the Tour Manager to ensure top-notch excursion quality and guest satisfaction, all while adhering to company standards. Your efforts will help create memorable experiences for our guests!
Demonstrate your passion:
· You’ll oversee and boost sales, proposing innovative ideas to enhance revenue in line with company targets.
· You’ll keep shore excursion selections updated and be well-versed in the products to ensure guest satisfaction and meet revenue goals.
· You’ll manage guest queues, addressing any requests or inquiries promptly.
· You’ll join guests on tours, promoting upcoming ports and excursions, and assist with translations as needed to provide excellent service and engage all guests.
· You’ll handle accounts, complete reports, and organize tour tickets to support the Tour Manager.
Getting Things Right:
· You’ll assist the Tour Manager in overseeing personnel duties, ensuring team members understand their tasks and targets, and providing training and suggestions per company procedures.
· You’ll oversee setting up all sales channels, including ITV, new totems, and interactive kiosks, ensuring they operate smoothly and efficiently.
· You’ll assist the Tour Manager in handling complaints, aiming to deliver quick and effective solutions that enhance guest satisfaction.
· You’ll supervise transfers, embarkation, and disembarkation processes, ensuring they are conducted safely and efficiently to assist guests.
Safety First:
· You will lead a safety-focused work environment, ensuring commitment to our Hess management system and fostering a culture of mutual responsibility.
What makes you unique:
· You hold a Secondary school Diploma or, preferable, a degree in tourism or languages
· You have a proven track in Sales or Tour Operator
· You have previous onboard experience in the same role
· You bring experience in staff management and supervision
· You master English and Italian language, and you speak fluently a third language among French, German, Spanish, Portuguese, Chinese
· You have a good command in MS Office Package (Excel, Word, PPT)
Why Costa:
Welcome to a world of extraordinary adventures as a Costa crew member! We're thrilled to have you on board and are dedicated to your personal and professional growth. We've got you covered with travel arrangements, onboard meals, and accommodation. During your free time, dive into our fantastic crew facilities, like the gym, crew beach, crew bar. Enjoy exclusive discounts and perks when on board and let your family and friends visit you.
Inclusion & Belonging
Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are.
At Costa, inclusion fuels innovation and excellence and unites us in delivering unforgettable experiences to our guests and our people.
Additional info
Contract type: fixed-term, full-time
Estimated time to cover the position: 2 months
Time required to submit the application: approximately 3 minutes
CV Format: PDF, Word or Image format in English or Italian (max 1.5 MB)
E-mail/contact of the recruiting team: (Not for submitting applications) getonboard@costa.it
Further information: visit our dedicated section FAQs - Costa Crociere Careers
Bring your ambitions to life. Join us and discover our ocean of possibilities!