Job Title
Application Engineer
Job Category
Engineering
Job Description
Hyster-Yale Materials Handling is a global leader dedicated to advancing the materials handling industry. We design, engineer, manufacture, sell and service a comprehensive line of lift trucks, attachments and power and technology solutions, marketed primarily under the Hyster® and Yale® brand names.
As one of the largest lift truck manufacturers, Hyster-Yale is not only committed to transforming the way the world moves materials from Port to Home, but also delivering optimal solutions that meet our customers’ needs while ensuring outstanding customer care.
We currently have an outstanding opportunity for an Application Engineer at our facility located in Craigavon, Northern Ireland. Alternatively, this position may also be based in Irvine, Scotland or in Masate, Italy.
The main purpose of this position is to understand customer needs to define the right solution with the best value proposition to win new business while working closely with Product Management, Marketing and Sales teams.
Appointment between SG18 (Application Engineer I) and SG21 (Application Engineer IV) will be dependent on knowledge and experience. The successful candidate could therefore be at an early stage in their career, with a desire to learn and develop, or someone experienced in an engineering or technical role, with a passion for excellence in customer service.
Key accountabilities will vary depending on the seniority of the appointment and may include:
1. Responding to new sales technical support requests via Contact Management or NOVO CPQ within set KPI’s, maintaining and updating the status of all requests in line with relevant procedures
2. Providing timely and accurate special quotations and technical support to Internal Sales teams and our Dealer partners in response to customer requests, RFQ’s and/or tender requests
3. Managing the pricing and availability of special “SPED” sales options and quoted items on Hyster/Yale product, maximising profitability on special options and quotes while maintaining overall competitiveness of truck sales
4. Defining the right truck for the application through customer visits and assessments on-site and/or evaluating customer applications and providing special options to meet customer requirements
5. Guiding sales staff to specify and sell the appropriate truck for a given customer application
6. Providing excellent customer service to internal and external customers
7. Identifying changes to reduce special option cost and increase profit margin/efficiency
8. Truck capacity calculation and advice relating to the correct size/model of truck for any given customer application
9. Support marketing and promotion of special “SPED” solutions to increase the sale of HYMH Product
10. Making recommendations to the Product Manager for future standard product improvements and innovations
To be considered for this position, candidates must clearly demonstrate how they meet the following essential criteria:
11. Ideally candidates will have a Degree or equivalent in Mechanical /Electrical Engineering or related discipline. However candidates educated to HND level (or equivalent) in an Engineering related discipline with additional relevant experience may also be considered
12. Experience required for this position is 5+ years (Application Engineer IV) but suitable candidates with less than this will still be considered and the seniority of the appointment adjusted accordingly. Any relevant experience must include working in a technical role
13. Excellent communication skills, along with strong customer service and/or customer management skills
14. Fluency in English is essential, fluency in another European language desirable
15. Awareness of international cultural differences and/or experience working in an international business environment
16. Microsoft Office skills including the ability to create spreadsheets, reports, analyse data and make recommendations based upon this
17. Commercial awareness and fundamental financial knowledge and/or experience of working with sales and engineering functions
18. Some business related travel will be required
We reserve the right to enhance the criteria in order to facilitate the shortlisting process.
What We Offer
19. Competitive salary
20. Hybrid working options
21. Contributory pension scheme
22. Life assurance (3x annual salary)
23. Private health insurance (grade dependent)
24. 33 days annual leave
25. Enhanced statutory benefits
26. Subsidised gym membership
27. Subsidised canteen
28. Comprehensive career development programme
29. Ongoing professional development support
The closing date for applications is Thursday 13th November 2025.
The successful candidate will be subject to background checks.
We are an Equal Opportunities Employer
Job Type
Permanent
Time Type
Full time
Work Hours
39
Travel Required
Some business related travel will be required
Location
HY EMEA UK Craigavon
Address
88 Charlestown Road
Zip Code
BT63 5PP
Field-Based
No
Relocation Assistance Available
No